Leehla M Huerta

Commander
DISC Type : D

Director of Customer Care at Fidium Fiber

Austin, Texas Metropolitan Area, United States

Overview

Leehla Huerta is a Director of Customer Care at Fidium Fiber, specializing in launching and developing customer service organizations. She is an efficiency expert focused on process and system improvements, and agent training, with a background in Communications and Political Science from the University of Arizona.

Leehla has a passion for building customer-centric organizations and managing multi-faceted call center operations. She is also a recognized motivator, leader, and trainer, receiving numerous recommendations from colleagues for her ability to inspire teams.

She launched her own consultancy, Huerta Consulting, in 2017 to provide operational and customer experience expertise.

Personality Overview

Risk-Taker

Candid & Clear

Strong-Willed

They take a lot of pride in personal achievements.  They respond well to strong and respectful communication. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

Customer Experience Strategy
Her introduction emphasizes building first-in-class customer-centric organizations and implementing strategic plans to mature companies into industry-leading brands.
Call Center Operations
Her primary expertise lies in managing multi-faceted call center operations logistics, process/system improvement, and agent training/development.
Process Improvement
She identifies as an "efficiency expert" who conducts comprehensive assessments to identify roadblocks and service gaps, seeking cost-saving opportunities.

Media Appearances

Leehla has no verified media appearances

Work History

11-2025
Director of Customer Care at Fidium Fiber
8-2024 - 11-2025
Operations Manager- Efficiency & Continuous Improvement Leader at Huerta Consulting
4-2018 - 9-2024
Director Of Operations and Training at Spectrum
6-2017 - 4-2018
Operations Consultant at Huerta Consulting
2-2016 - 5-2017
Director of Customer Care, Training, Quality, Retention and Support at Frontpoint

Education

1984 - 1986
Communications and Poltical Science from University of Arizona
Education details unavailable from Salpointe Catholic High School

More Information

Social Presence :

Prographics :

Exp : 22 Location : Austin, Texas Metropolitan Area, United States Job Level : Mid-senior Designation : Director of Customer Care at Fidium Fiber
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Insights For Selling To Leehla M

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Speak about competitive differentiation that your product offers
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Don't try too hard to forge relationships with them
  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Leehla M is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Leehla M

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Leehla M move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Leehla M take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Leehla M

Personality Compatibility


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