Leehla M Huerta in

Leehla M Huerta

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Director of Customer Care at Fidium Fiber
📍 Austin, Texas Metropolitan Area, United States

Leehla Huerta is a Director of Customer Care at Fidium Fiber, specializing in launching and developing customer service organizations. She is an efficiency expert focused on process and system improvements, and agent training, with a background in Communications and Political Science from the University of Arizona.

Leehla has a passion for building customer-centric organizations and managing multi-faceted call center operations. She is also a recognized motivator, leader, and trainer, receiving numerous recommendations from colleagues for her ability to inspire teams.

She launched her own consultancy, Huerta Consulting, in 2017 to provide operational and customer experience expertise.

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Experience
22 Years
Current Role
Director of Customer Care
Job Level
Mid-senior
Location
Austin, Texas Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Leehla cares about

Customer Experience Strategy
Her introduction emphasizes building first-in-class customer-centric organizations and implementing strategic plans to mature companies into industry-leading brands.
Call Center Operations
Her primary expertise lies in managing multi-faceted call center operations logistics, process/system improvement, and agent training/development.
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Career

Work history

11-2025
Director of Customer Care
Fidium Fiber
8-2024 - 11-2025
Operations Manager- Efficiency & Continuous Improvement Leader
Huerta Consulting
4-2018 - 9-2024
Director Of Operations and Training
Spectrum
6-2017 - 4-2018
Operations Consultant
Huerta Consulting
2-2016 - 5-2017
Director of Customer Care, Training, Quality, Retention and Support
Frontpoint
In the press

Media appearances

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Education
1984 - 1986
Communications and Poltical Science
University of Arizona
Education details unavailable
Salpointe Catholic High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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