Michael Valentin in

Michael Valentin

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Senior Vice President Field Operations & Customer Care at Fidium Fiber
📍 United States

Michael Valentin is a senior executive at Fidium Fiber with over 20 years of experience in telecommunications and utilities. He specializes in driving operational excellence, managing large-scale field operations, and leading customer care. He holds an MBA from Pace Universitys Lubin School of Business.

He is an executive mentor, passionate about developing talent and building high-performing teams. His focus on continuous improvement is highlighted by his current pursuit of a Master of Science degree from Columbia University, showcasing a commitment to lifelong learning and strategic leadership.

During a three-company merger at Spectrum, he led the integration of field service operations across teams of over 5, 300 employees.

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Experience
26 Years
Current Role
Senior Vice President Field Operations & Customer Care
Job Level
Leadership
Location
United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michael cares about

Fiber Broadband
As a leader at Fidium Fiber, his career is focused on delivering fiber-first solutions and enhancing network infrastructure for residential, commercial, and enterprise markets.
Customer Experience
Identifies as a "CX Champion" and his role encompasses the entire customer journey, from contact centers and technical support to field operations and retention.
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Career

Work history

12-2025
Senior Vice President Field Operations & Customer Care
Fidium Fiber
8-2025 - 12-2025
Senior Vice President Field Operations
Fidium Fiber
2021 - 2025
Vice President Operations
Spectrum
2016 - 2021
Vice President, Regional Field Operations
Spectrum
2011 - 2016
Area Vice President - Operations
Comcast
In the press

Media appearances

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Education
2024 - 12-2027
Master of Science - MS (Pending)
Columbia University
Master of Business Administration - MBA
Pace University - Lubin School of Business
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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