Michael Valentin

Commander
DISC Type : D

Senior Vice President Field Operations & Customer Care at Fidium Fiber

United States

Overview

Michael Valentin is a senior executive at Fidium Fiber with over 20 years of experience in telecommunications and utilities. He specializes in driving operational excellence, managing large-scale field operations, and leading customer care. He holds an MBA from Pace Universitys Lubin School of Business.

He is an executive mentor, passionate about developing talent and building high-performing teams. His focus on continuous improvement is highlighted by his current pursuit of a Master of Science degree from Columbia University, showcasing a commitment to lifelong learning and strategic leadership.

During a three-company merger at Spectrum, he led the integration of field service operations across teams of over 5, 300 employees.

Personality Overview

Very Quick

Strong-Willed

Risk-Taker

They are not always relationship oriented.  They prefer to be the ones controlling the conversation or defining the terms. They take a lot of pride in personal achievements.

Topics They Care About

Fiber Broadband
As a leader at Fidium Fiber, his career is focused on delivering fiber-first solutions and enhancing network infrastructure for residential, commercial, and enterprise markets.
Customer Experience
Identifies as a "CX Champion" and his role encompasses the entire customer journey, from contact centers and technical support to field operations and retention.
Operational Leadership
His experience centers on optimizing financial performance, improving processes, and managing P&L for operations serving millions of customers.

Media Appearances

Michael has no verified media appearances

Work History

12-2025
Senior Vice President Field Operations & Customer Care at Fidium Fiber
8-2025 - 12-2025
Senior Vice President Field Operations at Fidium Fiber
2021 - 2025
Vice President Operations at Spectrum
2016 - 2021
Vice President, Regional Field Operations at Spectrum
2011 - 2016
Area Vice President - Operations at Comcast

Education

2024 - 12-2027
Master of Science - MS (Pending) from Columbia University
Master of Business Administration - MBA from Pace University - Lubin School of Business

More Information

Social Presence :

Prographics :

Exp : 26 Location : United States Job Level : Leadership Designation : Senior Vice President Field Operations & Customer Care at Fidium Fiber
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Make sure that you circle back fast on any action items, it wins their trust
  • Speak about competitive differentiation that your product offers

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Michael

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Michael take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Michael

Personality Compatibility


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