Leigh Taylor

Initiator
DISC Type : Di

Director of Client Success at TTEC Digital

North Fort Myers, Florida, United States

Overview

Leigh Taylor is the Director of Client Success at TTEC Digital, where she leads and coaches a team to help clients maximize value from CX solutions. An expert in customer success strategy and operations, she specializes in building engagement frameworks that enhance retention and growth. People describe her as a strong, empathetic, and organized leader.

Leighs professional philosophy is heavily influenced by her background as a collegiate athlete, where she developed a strong "team" mentality. She played NCAA softball for Bellarmine University on a four-year athletic scholarship, serving as the team captain. This experience instilled in her the leadership and collaborative skills she applies in her career.

Unique fact: Leigh holds certifications in customer success from both Gainsight and Cisco, underscoring her commitment to the field.

Personality Overview

Confident

Conviction Driven

Friendly Challenger

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

Customer Success Strategy
Her entire career focuses on building top-tier CS teams, crafting customer engagement models, and using data-driven insights to improve retention and growth.
Team Leadership & Coaching
She emphasizes a "team" mentality, drawn from her collegiate sports background, and focuses on leading, building, and coaching talented client success managers.
CX Value Realization
Her role centers on ensuring customers achieve maximum value and potential from the CX solutions and services they have purchased.

Media Appearances

Leigh has no verified media appearances

Work History

3-2026
Director of Client Success at TTEC Digital
11-2023 - 3-2026
Manager, Client Success & Renewals at Black Box
2-2022 - 11-2023
Sr Manager, Customer Success Strategy & Operations at Cytel
4-2021 - 2-2022
Customer Success Manager - Enterprise/Strategic at Black Box
4-2016 - 4-2021
Senior Client Services Architect - Enterprise/Strategic at Black Box

Education

Bachelor of Science from Bellarmine University

More Information

Social Presence :

Prographics :

Exp : 19 Location : North Fort Myers, Florida, United States Job Level : Mid-senior Designation : Director of Client Success at TTEC Digital
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Insights For Selling To Leigh

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don’t keep repeating the same information, it could make them impatient
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Leigh is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Leigh

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Leigh move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Leigh take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Leigh

Personality Compatibility


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