Lena Oliveira

Sharpshooter
DISC Type : CD

Salesforce Lead Trainer at Accenture Poland

Warsaw, Mazowieckie, Poland

Overview

Lena is a Lead Salesforce Trainer at Accenture, specializing in designing and delivering training for global Salesforce rollouts, including Consumer Goods and Service Cloud. Holding five Salesforce certifications and a Masters degree from a Medical Sciences university, she excels in upskilling client teams and supporting market deployments.

She is passionate about empowering women in technology, serving as a mentor in the Salesforce "Bring Women Back to Work" program and actively participating in events like #InspireHER. Lena is also interested in personal development, recently reflecting on her evolving personal strengths using the Gallup framework.

Unique fact: Lena successfully pivoted her career into technology and cloud computing after earning a Masters degree from the Poznan University of Medical Sciences.

Personality Overview

Precise But Practical

Rigorous & Demanding

Thorough Evaluator

They respond better to strong and respectful interactions.  They put a lot of effort into ensuring personal success. They are less concerned about the product and more about its potential impact.

Topics They Care About

Salesforce Enablement
Leads training programs for global client teams on various Salesforce Clouds, focusing on upskilling and a 'Train the Trainer' approach for successful deployments.
Women in Tech
Serves as a mentor for the Salesforce "Bring Women Back to Work" program and actively participates in women's empowerment events and discussions.
AI in CRM
Follows the evolution of AI-powered customer experience, noting the critical importance of data readiness for successful AI implementation in the Salesforce ecosystem.

Media Appearances

Lena has no verified media appearances

Work History

2-2025
Salesforce Lead Trainer at Accenture Poland
1-2024 - 1-2025
Market Activation Single Point of Contact at Accenture Poland
2-2023 - 2-2024
BWBW @ Salesforce Central & Eastern Europe at Salesforce
9-2023 - 12-2023
Salesforce Administrator at OLX
9-2022 - 12-2022
Cloud Computing Upskill Journey at Kyndryl

Education

10-2004 - 6-2007
Master's degree from Poznan University of Medical Sciences

More Information

Social Presence :

Prographics :

Exp : 5 Location : Warsaw, Mazowieckie, Poland Job Level : N/A Designation : Salesforce Lead Trainer at Accenture Poland
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Insights For Selling To Lena

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Objectively showcase the impact that your product creates

DONT's

  • Don't try too hard to forge relationships with them
  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lena is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Lena

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Lena move?

  • If convinced, they can reach decisions quite fast.
  • Can Lena take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Lena

Personality Compatibility


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