Leo Ferro

Initiator
DISC Type : Di

Senior Network Technology Support / Tier II Escalation Manager at AT&T

Fort Lauderdale, Florida, United States

Overview

Leo is a telecommunications leader with over 40 years of experience at AT&T and BellSouth, specializing in service delivery and network operations. A Fordham University alumnus, he excels at resolving complex customer escalations. Colleagues describe him as a proactive, dedicated, and strong operational leader.

His true passion lies in coaching and personal development, aiming to help others become the best version of themselves. He often shares insights on resourcefulness, overcoming self-doubt, and the importance of mindset, reflecting a deep commitment to mentorship and personal growth.

Unique fact: He successfully transitioned from a Channel Account Manager role where he achieved 180% of his sales quota to a senior technical support manager.

Personality Overview

Impact-Oriented

Confident

Conviction Driven

They usually prefer to drive the conversation.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

Coaching & Mentorship
He states his "true passion" is coaching people to become the best version of themselves, focusing on more than just professional titles.
Fiber Network Operations
As a senior manager for AT&T, he leads sales support and Tier II escalations for all fiber-related services, from orders to installation.
Complex Problem-Solving
His career is built on managing high-stakes customer escalations by building strong partnerships between sales, operations, and engineering teams to protect revenue.

Media Appearances

Leo has no verified media appearances

Work History

9-2017 - 3-2026
Senior Network Technology Support / Tier II Escalation Manager at AT&T
8-2010 - 3-2017
Channel Account Manager II at AT&T
8-2008 - 3-2010
Channel Account Manager I at AT&T
1-2005 - 1-2008
Project Manager II at BellSouth
1-2001 - 1-2005
Project Manager I at BellSouth

Education

1976 - 1980
Business from Fordham University

More Information

Social Presence :

Prographics :

Exp : 26 Location : Fort Lauderdale, Florida, United States Job Level : N/A Designation : Senior Network Technology Support / Tier II Escalation Manager at AT&T
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Insights For Selling To Leo

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Clearly address the competitive aspects
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal even if they are being so themselves
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Leo is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Leo

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Leo move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Leo take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Leo

Personality Compatibility


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