Leo Ferro in

Leo Ferro

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Senior Network Technology Support / Tier II Escalation Manager at AT&T
📍 Fort Lauderdale, Florida, United States

Leo is a telecommunications leader with over 40 years of experience at AT&T and BellSouth, specializing in service delivery and network operations. A Fordham University alumnus, he excels at resolving complex customer escalations. Colleagues describe him as a proactive, dedicated, and strong operational leader.

His true passion lies in coaching and personal development, aiming to help others become the best version of themselves. He often shares insights on resourcefulness, overcoming self-doubt, and the importance of mindset, reflecting a deep commitment to mentorship and personal growth.

Unique fact: He successfully transitioned from a Channel Account Manager role where he achieved 180% of his sales quota to a senior technical support manager.

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Experience
26 Years
Current Role
Senior Network Technology Support / Tier II Escalation Manager
Location
Fort Lauderdale, Florida, United States
Personality Overview

How Leo shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Leo cares about

Coaching & Mentorship
He states his "true passion" is coaching people to become the best version of themselves, focusing on more than just professional titles.
Fiber Network Operations
As a senior manager for AT&T, he leads sales support and Tier II escalations for all fiber-related services, from orders to installation.
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Career

Work history

9-2017 - 3-2026
Senior Network Technology Support / Tier II Escalation Manager
AT&T
8-2010 - 3-2017
Channel Account Manager II
AT&T
8-2008 - 3-2010
Channel Account Manager I
AT&T
1-2005 - 1-2008
Project Manager II
BellSouth
1-2001 - 1-2005
Project Manager I
BellSouth
In the press

Media appearances

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Education
1976 - 1980
Business
Fordham University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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