Leo Ferro in

Leo Ferro

Initiator · DISC type Di
Senior Network Technology Support / Tier II Escalation Manager at AT&T
📍 Fort Lauderdale, Florida, United States

Leo is a telecommunications leader with over 40 years of experience at AT&T and BellSouth, specializing in service delivery and network operations. A Fordham University alumnus, he excels at resolving complex customer escalations. Colleagues describe him as a proactive, dedicated, and strong operational leader.

His true passion lies in coaching and personal development, aiming to help others become the best version of themselves. He often shares insights on resourcefulness, overcoming self-doubt, and the importance of mindset, reflecting a deep commitment to mentorship and personal growth.

Unique fact: He successfully transitioned from a Channel Account Manager role where he achieved 180% of his sales quota to a senior technical support manager.

Read the full overview →
Experience
26 Years
Current Role
Senior Network Technology Support / Tier II Escalation Manager
Location
Fort Lauderdale, Florida, United States
Personality Overview

How Leo shows up

Impact-Oriented
Confident
Conviction Driven

They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Priorities

Topics Leo cares about

Coaching & Mentorship
He states his "true passion" is coaching people to become the best version of themselves, focusing on more than just professional titles.
Fiber Network Operations
As a senior manager for AT&T, he leads sales support and Tier II escalations for all fiber-related services, from orders to installation.
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Career

Work history

9-2017 - 3-2026
Senior Network Technology Support / Tier II Escalation Manager
AT&T
8-2010 - 3-2017
Channel Account Manager II
AT&T
8-2008 - 3-2010
Channel Account Manager I
AT&T
1-2005 - 1-2008
Project Manager II
BellSouth
1-2001 - 1-2005
Project Manager I
BellSouth
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1976 - 1980
Business
Fordham University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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