Leonardo Martins in

Leonardo Martins

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Bilingual Guest Service Associate at JW Marriott Hotel São Paulo
📍 São Paulo, São Paulo, Brazil

Leonardo is a bilingual customer experience specialist with a background spanning luxury hospitality at JW Marriott and the financial sector. He is a KYC & AML enthusiast who also holds a certification in Data Governance. Colleagues consistently describe him as empathetic, proactive, and dedicated to delivering high-quality service and solutions.

He is passionate about professional development, having taken a career break for an English immersion program in Ireland to strengthen his global communication skills. Leonardo actively pursues new knowledge through courses on financial markets and data management, demonstrating a strong commitment to continuous learning and self-improvement.

Unique fact: He dedicated a professional pause to live in Ireland solely to master English as a second language.

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Experience
11 Years
Current Role
Bilingual Guest Service Associate
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Leonardo cares about

Customer Experience
His career at a luxury hotel and in finance, supported by recommendations praising his empathy, highlights a deep focus on providing exceptional client service.
Data Governance
Recently earned a certification in Data Governance, emphasizing its importance for ensuring data quality, security, and strategic use within organizations.
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Career

Work history

4-2025
Bilingual Guest Service Associate
JW Marriott Hotel São Paulo
1-2022 - 12-2024
Customer Support Team Lead
Falcon Trader Institucional
2-2020 - 12-2022
Customer Support Associate
Falcon Trader Institucional
2-2019 - 2-2020
Administrative Assistant
Falcon Trader Institucional
5-2017 - 12-2018
Professional development
Cadeiras Ferrante
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
7-2024 - 12-2026
Associate Degree
Centro Universitário FAM
8-2018 - 12-2018
English as a Second Language (ESL)
ICOT College Ireland
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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