Leonardo Martins

Critic
DISC Type : C

Bilingual Guest Service Associate at JW Marriott Hotel São Paulo

São Paulo, São Paulo, Brazil

Overview

Leonardo is a bilingual customer experience specialist with a background spanning luxury hospitality at JW Marriott and the financial sector. He is a KYC & AML enthusiast who also holds a certification in Data Governance. Colleagues consistently describe him as empathetic, proactive, and dedicated to delivering high-quality service and solutions.

He is passionate about professional development, having taken a career break for an English immersion program in Ireland to strengthen his global communication skills. Leonardo actively pursues new knowledge through courses on financial markets and data management, demonstrating a strong commitment to continuous learning and self-improvement.

Unique fact: He dedicated a professional pause to live in Ireland solely to master English as a second language.

Personality Overview

Negotiator

Precise

Critic

Unless the value is proven by data, they are unlikely to value fancy features.  It is very likely that they will negotiate pricing or other important terms. They choose to analyze logically and value facts to emotions.

Topics They Care About

Customer Experience
His career at a luxury hotel and in finance, supported by recommendations praising his empathy, highlights a deep focus on providing exceptional client service.
Data Governance
Recently earned a certification in Data Governance, emphasizing its importance for ensuring data quality, security, and strategic use within organizations.
KYC & AML
Identifies himself as a "KYC & AML Enthusiast, " showing a strong professional interest in financial compliance, security, and regulatory processes.

Media Appearances

Leonardo has no verified media appearances

Work History

4-2025
Bilingual Guest Service Associate at JW Marriott Hotel São Paulo
1-2022 - 12-2024
Customer Support Team Lead at Falcon Trader Institucional
2-2020 - 12-2022
Customer Support Associate at Falcon Trader Institucional
2-2019 - 2-2020
Administrative Assistant at Falcon Trader Institucional
5-2017 - 12-2018
Professional development at Cadeiras Ferrante

Education

7-2024 - 12-2026
Associate Degree from Centro Universitário FAM
8-2018 - 12-2018
English as a Second Language (ESL) from ICOT College Ireland

More Information

Social Presence :

Prographics :

Exp : 11 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Bilingual Guest Service Associate at JW Marriott Hotel São Paulo
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Insights For Selling To Leonardo

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try too hard to build a relationship with them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Leonardo is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Leonardo

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Leonardo move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Leonardo take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Leonardo

Personality Compatibility


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