Leonardo Riva

Examiner
DISC Type : cs

Superintendente de Operações at Actionline Brasil

São Paulo, São Paulo, Brazil

Overview

Leonardo Riva é um Superintendente de Operações com 12 anos de experiência na área comercial, focado em projetos, gestão de pessoas e experiência do cliente. Graduado em Gestão de Contact Center pela Uninove, seu compromisso é ajudar empresas a atingirem suas metas e lucratividade.

Ele liderou recentemente a inauguração bem-sucedida de novas operações para grandes clientes, incluindo Vivo (Telefônica Brasil) e Grupo Casas Bahia, demonstrando sua capacidade de expansão.

Personality Overview

Tough To Convince

Overcautious

Process Oriented

They are quite aware of their needs and limitations, so they are unlikely to over-promise.  The only way to convince them is by showing them examples and ample proof. Being observant comes to them naturally.

Topics They Care About

Expansão de Operações
Liderou recentemente a inauguração de novas operações para grandes clientes como Vivo (Telefônica Brasil) e Grupo Casas Bahia.
Liderança de Equipes
Com 12 anos de experiência em gestão, ele valoriza o compartilhamento de ideias e o alinhamento com seus times de executivos para alcançar grandes objetivos.
Experiência do Cliente
Sua carreira é dedicada a otimizar o relacionamento e a experiência de clientes, um pilar central em sua trajetória profissional.

Media Appearances

Leonardo has no verified media appearances

Work History

1-2022
Superintendente de Operações at Actionline Brasil
7-2021 - 1-2022
Superintendente de Operações at Latech S.A
9-2009 - 6-2021
Superintendente de Operações at Vikstar

Education

1-2011 - 12-2013
Bachelor of Business Administration - BBA from Uninove - Universidade Nove de Julho

More Information

Social Presence :

Prographics :

Exp : 16 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Superintendente de Operações at Actionline Brasil
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Insights For Selling To Leonardo

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Leonardo is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Leonardo

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Leonardo move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Leonardo take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Leonardo

Personality Compatibility


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