Lesley Horn is a dedicated leader with over 20 years of experience at South West Water, currently serving as the Customer Care and Resolution Manager. She specializes in managing diverse, multi-channel teams to deliver high-quality service and support. Lesley holds a Bachelor of Arts from the University of Gloucestershire.
Lesley is passionate about continuous improvement and professional development, providing structured training to enhance service delivery and employee engagement. Her interests suggest a focus on staying current with global business management trends and transformation strategies to meet evolving customer needs and organizational goals.
She has been with South West Water for more than two decades, progressing through multiple management roles.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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