Lesley Horn in

Lesley Horn

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Customer Care and Resolution Manager at South West Water
📍 Greater Exeter Area, United Kingdom

Lesley Horn is a dedicated leader with over 20 years of experience at South West Water, currently serving as the Customer Care and Resolution Manager. She specializes in managing diverse, multi-channel teams to deliver high-quality service and support. Lesley holds a Bachelor of Arts from the University of Gloucestershire.

Lesley is passionate about continuous improvement and professional development, providing structured training to enhance service delivery and employee engagement. Her interests suggest a focus on staying current with global business management trends and transformation strategies to meet evolving customer needs and organizational goals.

She has been with South West Water for more than two decades, progressing through multiple management roles.

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Experience
14 Years
Current Role
Customer Care and Resolution Manager
Job Level
Middle
Location
Greater Exeter Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lesley cares about

Customer Financial Support
Frequently quoted discussing the importance of helping customers manage bills through flexible payment plans, support tariffs, and tailored financial assistance.
Team Leadership
Leads diverse teams across multiple locations, including office, remote, field-based, and offshore staff, to provide seamless and efficient customer service.
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Career

Work history

8-2021
Customer Care and Resolution Manager
South West Water
4-2015 - 8-2021
Customer Experience Manager
South West Water
6-2011 - 4-2015
Process Improvemnet Manger
South West Water
In the press

Media appearances

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Education
1994 - 1997
Bachelor of Arts - BA Hons
University of Gloucestershire
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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