Leslie Cruz in

Leslie Cruz

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Director of Professional Services at ResMed
📍 San Diego, California, United States

Leslie Cruz is a professional services and client success leader with over 15 years of experience in HRO and SaaS organizations. She has a strong track record of managing large-scale contracts and leading global service delivery teams of over 250 professionals with budgets exceeding $15 million. Leslie holds a BA from Truman State University.

Leslie is passionate about giving back to her community and serves as a board member for Home Start Inc. This San Diego non-profit is dedicated to strengthening families and providing comprehensive services to children living in poverty to ensure their safety and reduce child abuse and neglect.

She actively serves on the board of Home Start Inc. , a non-profit focused on child abuse prevention.

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Experience
20 Years
Current Role
Director of Professional Services
Job Level
Mid-senior
Location
San Diego, California, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Leslie cares about

Client Success Strategy
Her career has focused on transforming teams into consultative relationship managers, holding roles like Head of Client Success and Director of Professional Services.
Operational Leadership
Served as Chief Operations Officer at TCWGlobal, where she provided executive leadership and implemented a metric-based framework for global teams.
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Career

Work history

10-2024
Director of Professional Services
ResMed
1-2024
Board Member
Home Start Inc.
7-2022 - 2-2024
Chief Operations Officer and Head of Client Success
TCWGlobal (formerly TargetCW)
1-2013 - 7-2022
Senior Director, Account and Site Operations
NGA Human Resources, an Alight company
7-2011 - 1-2013
Director of Client Services
Workplace Answers
In the press

Media appearances

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Education
BA
Truman State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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