Lianne Kirkhope

Inspirer
DISC Type : id

Transformation Director (Commercial) at British Gas

Greater Glasgow Area, United Kingdom

Overview

Lianne Kirkhope is an experienced Transformation Director (Commercial) at British Gas, with 17 years in FCA-regulated environments. She focuses on devising strategies, driving operations, and continuous improvement to enhance efficiency and customer service.

Lianne is passionate about people and leadership, creating an environment that supports her teams. She is also a proud supporter of youth sports teams, notably Blantyre Vics 2014.

She champions partnerships and commercial growth, actively engaging with engineers to discuss plans.

Personality Overview

Decisive

Confident & Optimistic

Charming & Persuasive

They respond well to objective pitches but also attach some value to relationships.  They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something.

Topics They Care About

Commercial Transformation
As Transformation Director (Commercial) at British Gas, Lianne drives commercial growth and transformation initiatives, frequently discussing these plans with engineers.
Operational Leadership
With 17 years in FCA-regulated environments, she has extensive experience in leading operations, ensuring key business values and customer focus.
Customer Resolutions
She previously served as Head of Customer Resolutions at British Gas, indicating a strong focus on resolving customer issues and enhancing service.

Media Appearances

Lianne has no verified media appearances

Work History

11-2025
Transformation Director (Commercial) at British Gas
1-2024 - 12-2025
Commercial Transformation Manager at British Gas
1-2023 - 12-2023
Head of Customer Resolutions at British Gas
8-2015 - 1-2023
Operations Manager at British Gas
5-2011 - 8-2015
Retention Business Partner at British Gas

Education

Education details unavailable from Holy Cross High

More Information

Social Presence :

Prographics :

Exp : 20 Location : Greater Glasgow Area, United Kingdom Job Level : Mid-senior Designation : Transformation Director (Commercial) at British Gas
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Insights For Selling To Lianne

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Focus on the big picture and the strategic value of your product
  • Clearly address the competitive aspects

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lianne is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Lianne

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Lianne move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Lianne take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Lianne

Personality Compatibility


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