Libba S.

Energizer
DISC Type : I

Senior Vice President Customer Care at Tandem Diabetes Care

United States

Overview

Libba Sapitsky is a senior executive with extensive experience leading large-scale customer service and operations teams for global Life Sciences and Technology companies like Tandem Diabetes Care and CVS Health. A graduate of The University of Texas at Austin, she is known for transforming customer experiences. Colleagues describe her as energetic, enthusiastic, and passionate about driving results.

Her background includes placing C-suite executives, suggesting a deep interest in leadership and talent development. She also maintains a connection with her alma mater, The University of Texas at Austin, indicating a sense of pride and ongoing interest in the institution.

At Medtronic, she led a team that reduced customer hold times from 45 minutes to just 3 minutes and resolved $118 million in bad debt.

Personality Overview

Enthusiastic

Full Of Energy

Believer

They are people oriented, friendly and like creating new connections.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Customer Experience Transformation
Her career is defined by redesigning customer support processes to drastically cut wait times and improve satisfaction at companies like Medtronic, CVS Health, and Tandem Diabetes Care.
Large-Scale Operations
Has a proven track record of directing global workforces of over 10,000 employees and managing P&Ls exceeding $350 million.
Empowerment Cultures
Her leadership philosophy is explicitly centered on the belief that employee happiness and strong business performance are completely interdependent.

Media Appearances

Tandem Diabetes Care Announces Expansion of Senior Leadership Team. Featured in Business Wire

See Now

Work History

11-2021
Senior Vice President Customer Care at Tandem Diabetes Care
2-2018 - 11-2021
Vice President Customer Service and Operations at CVS Health
9-2016 - 2018
Senior Vice President Customer Service at Siemens Healthineers
2009 - 2016
Senior Partner at Kingsley Gate
2003 - 2009
Vice President Customer Care and CEO's Diversity Council at Medtronic

Education

BA from The University of Texas at Austin

More Information

Social Presence :

Prographics :

Exp : 23 Location : United States Job Level : Leadership Designation : Senior Vice President Customer Care at Tandem Diabetes Care
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Insights For Selling To Libba

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Avoid cutting into their flow
  • Don’t be too formal, focus on building comfort and trust
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Libba is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Libba

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Libba move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Libba take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Libba

Personality Compatibility


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