Libba S. in

Libba S.

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Senior Vice President Customer Care at Tandem Diabetes Care
📍 United States

Libba Sapitsky is a senior executive with extensive experience leading large-scale customer service and operations teams for global Life Sciences and Technology companies like Tandem Diabetes Care and CVS Health. A graduate of The University of Texas at Austin, she is known for transforming customer experiences. Colleagues describe her as energetic, enthusiastic, and passionate about driving results.

Her background includes placing C-suite executives, suggesting a deep interest in leadership and talent development. She also maintains a connection with her alma mater, The University of Texas at Austin, indicating a sense of pride and ongoing interest in the institution.

At Medtronic, she led a team that reduced customer hold times from 45 minutes to just 3 minutes and resolved $118 million in bad debt.

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Experience
23 Years
Current Role
Senior Vice President Customer Care
Job Level
Leadership
Location
United States
Personality Overview

How Libba shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Libba cares about

Customer Experience Transformation
Her career is defined by redesigning customer support processes to drastically cut wait times and improve satisfaction at companies like Medtronic, CVS Health, and Tandem Diabetes Care.
Large-Scale Operations
Has a proven track record of directing global workforces of over 10,000 employees and managing P&Ls exceeding $350 million.
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Career

Work history

11-2021
Senior Vice President Customer Care
Tandem Diabetes Care
2-2018 - 11-2021
Vice President Customer Service and Operations
CVS Health
9-2016 - 2018
Senior Vice President Customer Service
Siemens Healthineers
2009 - 2016
Senior Partner
Kingsley Gate
2003 - 2009
Vice President Customer Care and CEO's Diversity Council
Medtronic
In the press

Media appearances

Tandem Diabetes Care Announces Expansion of Senior Leadership Team. Featured in Business Wire
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Education
BA
The University of Texas at Austin
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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