Libby C.

Energizer
DISC Type : I

Group Product Lead, CRM Solutions at Square

San Francisco, California, United States

Overview

Libby is a Group Product Lead at Square, directing CRM solutions for global sales and success teams. With over 13 years in the Salesforce ecosystem, she specializes in developing strategies for rapid-growth technology clients, balancing speed and efficiency. She is a graduate of Clemson University.

She holds dual technical certifications as a Salesforce Platform App Builder and a Force. com Developer.

Personality Overview

Enthusiastic

Informal

Believer

They are friendly, approachable and love to make new connections.  They are always positive and upbeat, so take their promises with a pinch of salt. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

CRM Strategy
Leads a team focused on CRM solutions for Sales, Account Management, and Customer Success, with a focus on reducing friction and enriching data.
Scaling Tech Solutions
Has over eight years of experience creating effective strategies to support the scaling business needs of rapid-growth technology clients.
AI in Product
Actively promotes Block's Builder Fellowship, encouraging applicants who are using AI to challenge how products are made and shape the future of work.

Media Appearances

Libby has no verified media appearances

Work History

8-2021
Group Product Lead, CRM Solutions at Square
1-2021 - 8-2021
Senior Principal, Salesforce at Slalom
9-2019 - 1-2021
Practice Area Lead, Salesforce at Slalom
10-2016 - 9-2019
Consultant Manager at Slalom
1-2014 - 8-2014
Senior Consultant at Capgemini

Education

2007 - 2011
Bachelor's Degree from Clemson University

More Information

Social Presence :

Prographics :

Exp : 12 Location : San Francisco, California, United States Job Level : Mid-senior Designation : Group Product Lead, CRM Solutions at Square
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Insights For Selling To Libby

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Be friendly and entertaining in your conversation
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Avoid cutting into their flow
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Libby is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Libby

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Libby move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Libby take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Libby

Personality Compatibility


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