Libby Reynolds, AFPP

Questioner
DISC Type : c

SVP, Director of Deposit Services at Northeast Bank

South Portland, Maine, United States

Overview

Libby Reynolds is the SVP, Director of Deposit Services at Northeast Bank, leveraging extensive experience from her tenure at KeyBank in roles focused on risk management and regional operations. She holds an MBA from Southern New Hampshire University and is an Accredited Faster Payments Professional.

Libby is a dedicated leader who actively supports her professional community, often sharing job opportunities and celebrating the successes of her colleagues online.

She recently earned dual certifications as an Accredited Faster Payments Professional and in Faster Payments from NEACH.

Personality Overview

Value Seeker

Cautious & Analytical

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Faster Payments
She has obtained two recent certifications in this specific area: Accredited Faster Payments Professional from Nacha and a Faster Payments Professional Certificate from NEACH.
Deposit Services
This is her core area of responsibility in her current role as SVP, Director of Deposit Services at Northeast Bank, a position she has held since 2023.
Banking Risk Management
She has a deep background in this field from her multiple senior risk management and monitoring roles during her extensive career at KeyBank.

Media Appearances

Libby has no verified media appearances

Work History

8-2023
SVP, Director of Deposit Services at Northeast Bank
5-2022 - 8-2023
VP, Senior Manager-Risk Management at KeyBank
8-2017 - 5-2022
VP, Retail Risk Monitoring/Sales Practices Fraud and Misconduct at KeyBank
12-2015 - 8-2017
VP, New England Regional Operations Leader-Maine, Vermont, Connecticut, Massachusetts at KeyBank
10-2010 - 12-2015
Branch Manager/AVP at KeyBank

Education

1993 - 1999
Bachelor of Arts (BA) from University of Southern Maine
2-2023 - 12-2024
Master of Business Administration - MBA from Southern New Hampshire University

More Information

Social Presence :

Prographics :

Exp : 27 Location : South Portland, Maine, United States Job Level : Leadership Designation : SVP, Director of Deposit Services at Northeast Bank
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Insights For Selling To Libby

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Back up any claims with data and numbers
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Libby is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Libby

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Libby move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Libby take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Libby

Personality Compatibility


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