Lilian Loaiza Herrera is the Head of Customer Experience & First Choice Program at DHL Global Forwarding. Her expertise lies in enhancing the customer journey through continuous improvement methodologies like Lean and Six Sigma, supported by her studies in International Business and Customer Experience.
She is passionate about environmental sustainability and community engagement, actively participating in company-led reforestation projects. Lilian also involves her family in corporate social responsibility activities, such as charity sports tournaments, demonstrating a strong commitment to social causes.
She holds an "Advisor Gold" certification in DHLs First Choice program for continuous improvement.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
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