Liliana Hernandez, SHRM-CP

Questioner
DISC Type : c

Director of Human Resources at NRP

Sterling, Virginia, United States

Overview

Liliana Hernandez is the Director of Human Resources at NRP, bringing a demonstrated history of working in community association management. She is a certified professional holding SHRM-CP, CMCA, and AMS designations, and earned her Bachelor of Science from Brigham Young University - Idaho.

Based on her public activity, Liliana champions a "people first" philosophy and believes a positive attitude is key to success. She values making a positive impact on others and enjoys connecting with industry professionals and potential candidates at events like career fairs.

Unique fact: Earlier in her career, she worked as a bilingual customer service and emergency response representative for a major gas utility.

Personality Overview

Cautious & Analytical

Not Easily Convinced

Value Seeker

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They are more likely than others to negotiate on pricing and terms. They prefer to analyze every situation thoroughly.


Topics They Care About

People-First Culture
Her social media posts frequently highlight the importance of putting people first and maintaining a positive attitude in the workplace.
HR Operations
Her experience spans budgeting, benefits administration, and office operations, showing a strong command of the technical aspects of human resources.
Community Management
She has an extensive background in the community association management industry, holding various operational and administrative roles over her career.

Media Appearances

Liliana has no verified media appearances

Work History

11-2021
Director of Human Resources at NRP
5-2017
Director of Management Operations at NRP
12-2010 - 10-2017
Office Manager at NRP
2007 - 2010
Administrative Assistant at Legum & Norman
2006 - 2007
Customer Service Representative at Washington Gas

Education

2015 - 2018
Bachelor of Science (BS) from Brigham Young University - Idaho

More Information

Social Presence :

Prographics :

Exp : 22 Location : Sterling, Virginia, United States Job Level : Mid-senior Designation : Director of Human Resources at NRP
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Insights For Selling To Liliana

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Back up any claims with data and numbers
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Liliana is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Liliana

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Liliana move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Liliana take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Liliana

Personality Compatibility


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