Linda Rivera

Inspirer
DISC Type : di

Vice President of Quality & Process Improvement at Hilldrup Moving and Storage

Stafford, Virginia, United States

Overview

Linda Rivera is the Vice President of Customer Experience and Process Improvement at Hilldrup Moving and Storage, where she has worked for over two decades. She is an expert in optimizing customer satisfaction and organizational efficiency, drawing on her education in Business/Marketing.

She is passionate about servant leadership and mentoring to foster team growth. Her professional interests include companies like Marriott International and Scottish Development International, likely for their excellence in customer service and business development.

Unique fact: Linda has dedicated her entire career to Hilldrup, progressively advancing from Customer Assistance Manager to her current executive role.

Personality Overview

Fast Adopter

Confident & Optimistic

Charming & Persuasive

They usually prefer to drive the conversation.  They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Customer Experience
Her entire career and current executive role are centered on enhancing the customer journey and driving satisfaction through innovative service strategies.
Process Improvement
A core part of her title, she focuses on data-driven improvements and ISO certification initiatives to maximize organizational efficiencies.
Servant Leadership
She explicitly identifies as a servant leader and mentor, passionate about fostering team growth and leading with accountability and ownership.

Media Appearances

Linda Rivera Elected to Chamber of Commerce Board of Directors. Featured in Hilldrup Moving and Storage Blog

See Now

Work History

2020 - 2023
Vice President of Quality & Process Improvement at Hilldrup Moving and Storage
2010 - 2020
VP Quality/Customer Relations at Hilldrup Moving and Storage
2005 - 2010
Director of Quality and Customer Relations at Hilldrup Moving and Storage
8-1995
Vice President Customer Experience and Process Improvement at Hilldrup Moving and Storage
1995 - 2005
Customer Assistance Manager at Hilldrup Moving and Storage

Education

Education details unavailable from McMaster University
Business/Marketing from Humber College

More Information

Social Presence :

Prographics :

Exp : 38 Location : Stafford, Virginia, United States Job Level : Senior Designation : Vice President of Quality & Process Improvement at Hilldrup Moving and Storage
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Insights For Selling To Linda

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Look like someone who is on top of their game
  • Clearly address the competitive aspects

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Linda is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Linda

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Linda move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Linda take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Linda

Personality Compatibility


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