Lisa Munkvold

Sharpshooter
DISC Type : DC

Global Head of Customer Engagement Platforms at LEO Pharma

Denmark

Overview

Lisa Munkvold serves as the Global Head of Customer Engagement Platforms at LEO Pharma, where she focuses on customer-centric innovation and organizational transformation. She has a background in leading complex European projects and holds a Masters degree from Aarhus University.

She is a strategic and empathetic leader who emphasizes creating clarity and trust to navigate change. Her experience spans ERP implementation, IT services, and driving significant EBITA benefits through transformation programs.

Unique fact: Lisa is a Prosci® Certified Change Practitioner, specializing in the people-side of organizational and technological change.

Personality Overview

Thorough Evaluator

ROI Driven

Precise But Practical

They respond better to strong and respectful interactions.  They like to be in a position where they can control the conversation and terms. More than the product, they care about the effectiveness of the product.

Topics They Care About

Customer Experience
Her roles at both LEO Pharma and Thermo Fisher Scientific have centered on leading customer engagement, experience platforms, and strategic cross-functional programs.
Organizational Transformation
Her profile highlights leading transformation programs, and she has shared posts about the challenges and importance of organizations adapting to change.
Change Management
As a Prosci® Certified Change Practitioner, she possesses a formal qualification and deep interest in managing the human side of business changes and technology adoption.

Media Appearances

Lisa has no verified media appearances

Work History

2-2026
Global Head of Customer Engagement Platforms at LEO Pharma
6-2025 - 3-2026
Global CRM Business Lead at LEO Pharma
4-2025 - 5-2025
Strategic Empathetic Transformation Leader at #ONO (Open to New Opportunities)
12-2021 - 4-2025
Director, Customer Experience at Thermo Fisher Scientific
6-2021 - 12-2021
Customer Experience Program Lead Europe at Thermo Fisher Scientific

Education

1995 - 2002
Master from Aarhus University
1992 - 1995
Gymnasium from Brønderslev Gymnasium

More Information

Social Presence :

Prographics :

Exp : 23 Location : Denmark Job Level : Mid-senior Designation : Global Head of Customer Engagement Platforms at LEO Pharma
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Insights For Selling To Lisa

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Objectively showcase the impact that your product creates
  • Refer to testimonials from well-known industry leaders

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lisa is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Lisa

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Lisa move?

  • They can take decisions very fast if you manage to convince them.
  • Can Lisa take some risk or not?

  • The risks don’t matter much to them.

You And Lisa

Personality Compatibility


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