Lisa Remme, CSM

Observer
DISC Type : ci

Customer Success Manager at ePlus inc.

Greater Minneapolis-St. Paul Area, United States

Overview

Lisa is a results-driven Customer Success Manager at ePlus, specializing in leading high-performing teams focused on the customer experience. With deep expertise in project management, implementation, and operational streamlining from her background in telecommunications, she holds a Certified ScrumMaster certification.

Lisa is a passionate advocate for breast cancer awareness and research. She actively participates in corporate philanthropy, publicly supporting initiatives like the annual "Tech Day of Pink" to stand with and raise funds for those affected by the disease.

She has consistently participated in fundraising campaigns to fight breast cancer for multiple years.

Personality Overview

Curious

Example Seeker

Assertive

They often ask many questions and rely heavily on information and documentation.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Experience
Her entire career, from customer service to success management, has centered on enhancing the customer journey and ensuring service excellence.
Process Improvement
A core skill mentioned throughout her profile, with experience in developing and implementing processes for operational streamlining and service excellence.
Breast Cancer Awareness
She has made multiple recent posts supporting "Tech Day of Pink" and fundraising for the Breast Cancer Research Foundation.

Media Appearances

Lisa has no verified media appearances

Work History

2-2018
Customer Success Manager at ePlus inc.
11-2015 - 12-2017
Implementation Manager at Consolidated Communications
4-2000 - 11-2015
Provisioning Manager at Integra Telecom
1992 - 2000
Account Manager at Telepool Network
1989 - 1992
Customer Service Manager at Cellular Inc

Education

Lisa has no verified education history

More Information

Social Presence :

Prographics :

Exp : 36 Location : Greater Minneapolis-St. Paul Area, United States Job Level : Middle Designation : Customer Success Manager at ePlus inc.
URL has been copied!

Insights For Selling To Lisa

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Be prepared for a lot of questions, answer them objectively
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lisa is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Lisa

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Lisa move?

  • They like to analyze well and then make their decisions.
  • Can Lisa take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Lisa

Personality Compatibility


Other ePlus inc. Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.