Loic Fabro in

Loic Fabro

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Vice President, Global Customer Operations at Rekor
📍 Paeonian Springs, Virginia, United States

Loic Fabro is a technology and operations executive with over 20 years of experience scaling global SaaS and platform organizations. As VP of Global Customer Operations at Rekor, he leverages his expertise in AI-driven transformations to enhance customer experience and platform reliability. Colleagues describe him as a creative problem-solver and a trusted mentor.

Based on his professional focus, Loic is deeply invested in the practical application of technology to solve complex, real-world problems. He emphasizes continuous learning, even at the executive level, to stay current with fundamentals like cloud infrastructure and networking protocols, demonstrating a commitment to hands-on technical knowledge.

Unique fact: Loic is a co-inventor on two patents for systems related to identity authentication and pre-boot network-based authentication.

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Experience
32 Years
Current Role
Vice President, Global Customer Operations
Job Level
Senior
Location
Paeonian Springs, Virginia, United States
Personality Overview

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Priorities

Topics Loic cares about

AI-Driven Operations
He leads AI-enabled operating model transformations and has written about using AI for triage and automation to scale operations without increasing headcount.
Customer Experience
His role centers on customer operations, and his headline boasts achieving a 92% CSAT score. Recommendations consistently highlight his customer-first mindset.
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Career

Work history

2-2023
Vice President, Global Customer Operations
Rekor
11-2018 - 2-2023
Senior Director, Digital Identity Programs
IDEMIA
1-2016 - 10-2018
Director, Product Management MicroStrategy Platform SDKs
MicroStrategy
1-2014 - 1-2016
Director, Product Management – Usher Secure Identity SDK
MicroStrategy
6-2011 - 1-2014
Director, Program Management – Social Applications (Wisdom)
MicroStrategy
In the press

Media appearances

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Education
1992 - 1998
Master of Science
EFREI - Grande école du numérique
1997 - 1997
Master of Computer Applications (MCA)
University of Bristol
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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