Loic Fabro

Commander
DISC Type : D

Vice President, Global Customer Operations at Rekor

Paeonian Springs, Virginia, United States

Overview

Loic Fabro is a technology and operations executive with over 20 years of experience scaling global SaaS and platform organizations. As VP of Global Customer Operations at Rekor, he leverages his expertise in AI-driven transformations to enhance customer experience and platform reliability. Colleagues describe him as a creative problem-solver and a trusted mentor.

Based on his professional focus, Loic is deeply invested in the practical application of technology to solve complex, real-world problems. He emphasizes continuous learning, even at the executive level, to stay current with fundamentals like cloud infrastructure and networking protocols, demonstrating a commitment to hands-on technical knowledge.

Unique fact: Loic is a co-inventor on two patents for systems related to identity authentication and pre-boot network-based authentication.

Personality Overview

Impact-Driven

Decisive

Strong-Willed

More than the product, they care about the impact of the product.  They like to move fast and expect the same from others. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

AI-Driven Operations
He leads AI-enabled operating model transformations and has written about using AI for triage and automation to scale operations without increasing headcount.
Customer Experience
His role centers on customer operations, and his headline boasts achieving a 92% CSAT score. Recommendations consistently highlight his customer-first mindset.
Digital Identity
He previously led the delivery of national-scale digital identity platforms at IDEMIA and holds patents related to identity authentication systems.

Media Appearances

Loic has no verified media appearances

Work History

2-2023
Vice President, Global Customer Operations at Rekor
11-2018 - 2-2023
Senior Director, Digital Identity Programs at IDEMIA
1-2016 - 10-2018
Director, Product Management MicroStrategy Platform SDKs at MicroStrategy
1-2014 - 1-2016
Director, Product Management – Usher Secure Identity SDK at MicroStrategy
6-2011 - 1-2014
Director, Program Management – Social Applications (Wisdom) at MicroStrategy

Education

1992 - 1998
Master of Science from EFREI - Grande école du numérique
1997 - 1997
Master of Computer Applications (MCA) from University of Bristol

More Information

Social Presence :

Prographics :

Exp : 32 Location : Paeonian Springs, Virginia, United States Job Level : Senior Designation : Vice President, Global Customer Operations at Rekor
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Insights For Selling To Loic

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Speak about competitive differentiation that your product offers
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Avoid being too verbose
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Loic is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Loic

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Loic move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Loic take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Loic

Personality Compatibility


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