Lorena Ospina Tamayo

Critic
DISC Type : C

Especialista de gobierno y gestión tecnológica at Tuya S.A

Medellín, Antioquia, Colombia

Overview

Lorena is a Technology Governance Specialist at Tuya S. A. , skilled in implementing processes using ITIL and Scrum. A certified ITIL v4 professional with a degree in Business Intelligence Analysis, she uses data analysis and Power BI to support continuous improvement and manage IT incidents, changes, and problems.

Lorena holds dual certifications in ITIL v4 and ServiceNow, underscoring her commitment to mastering modern IT service management.

Personality Overview

Information Seeker

Objective Thinker

Precise

They don’t appreciate bells and whistles unless backed by data.  They are quite likely to negotiate on pricing or other key terms. They like to take decisions independently and do not seek others' support often.

Topics They Care About

IT Service Management
Certified in ITIL v4 and ServiceNow, with experience managing incidents, requirements, changes, and problems across multiple roles, showing a focus on structured IT service delivery.
Agile Methodologies
Explicitly highlights using Scrum as an agile method for implementing new projects and driving results in her technology administration roles.
Data-Driven Improvement
Leverages her background in Business Intelligence and skills in Power BI to analyze processes, obtain results, and support continuous improvement initiatives.

Media Appearances

Lorena has no verified media appearances

Work History

11-2023
Especialista de gobierno y gestión tecnológica at Tuya S.A
8-2022 - 11-2023
Analista de infraestructuras de TI at ARUS Oficial
11-2018 - 8-2022
Analista de procesos de TI at ARUS Oficial
5-2018 - 11-2018
Analista de calidad at IBM
6-2014 - 10-2018
Gestora de Incidentes y Requemientos at IBM

Education

10-2021 - 2-2022
Analista en Inteligencia de Negocios from Universidad EAFIT
2-2011 - 4-2018
Administradora Tecnológica from Institución Universitaria ITM

More Information

Social Presence :

Prographics :

Exp : 11 Location : Medellín, Antioquia, Colombia Job Level : N/A Designation : Especialista de gobierno y gestión tecnológica at Tuya S.A
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Insights For Selling To Lorena

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Tell them what ROI they can expect

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Do not use very emotional or colorful language
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lorena is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Lorena

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Lorena move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Lorena take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Lorena

Personality Compatibility


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