Lorena Ospina Tamayo in

Lorena Ospina Tamayo

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Especialista de gobierno y gestión tecnológica at Tuya S.A
📍 Medellín, Antioquia, Colombia

Lorena is a Technology Governance Specialist at Tuya S. A. , skilled in implementing processes using ITIL and Scrum. A certified ITIL v4 professional with a degree in Business Intelligence Analysis, she uses data analysis and Power BI to support continuous improvement and manage IT incidents, changes, and problems.

Lorena holds dual certifications in ITIL v4 and ServiceNow, underscoring her commitment to mastering modern IT service management.

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Experience
11 Years
Current Role
Especialista de gobierno y gestión tecnológica
Location
Medellín, Antioquia, Colombia
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Lorena cares about

IT Service Management
Certified in ITIL v4 and ServiceNow, with experience managing incidents, requirements, changes, and problems across multiple roles, showing a focus on structured IT service delivery.
Agile Methodologies
Explicitly highlights using Scrum as an agile method for implementing new projects and driving results in her technology administration roles.
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Career

Work history

11-2023
Especialista de gobierno y gestión tecnológica
Tuya S.A
8-2022 - 11-2023
Analista de infraestructuras de TI
ARUS Oficial
11-2018 - 8-2022
Analista de procesos de TI
ARUS Oficial
5-2018 - 11-2018
Analista de calidad
IBM
6-2014 - 10-2018
Gestora de Incidentes y Requemientos
IBM
In the press

Media appearances

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Education
10-2021 - 2-2022
Analista en Inteligencia de Negocios
Universidad EAFIT
2-2011 - 4-2018
Administradora Tecnológica
Institución Universitaria ITM
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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