Lorena Scott in

Lorena Scott

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Chief People Officer & Head of Customer Experience at Relay
📍 Toronto, Ontario, Canada

Lorena is a strategic People and Culture Leader with extensive experience as a Chief People Officer at scale-up companies like Relay and CaseWare International. Described by colleagues as compassionate, authentic, and kind, she excels at mentoring teams and transforming people operations. She is an alumna of Harvard Business School and Babson College.

She has a passion for creating emotionally compelling consumer experiences, stemming from her background as an investor and an operator. Lorena previously founded her own e-commerce business in the health & wellness and mom & baby categories, showcasing her entrepreneurial spirit and focus on building deep relationships with customers.

Unique fact: Lorena identifies as a "Reformed Investor turned Operator, " highlighting her unique journey from finance to human-centric leadership.

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Experience
7 Years
Current Role
Chief People Officer & Head of Customer Experience
Job Level
Leadership
Location
Toronto, Ontario, Canada
Personality Overview

How Lorena shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lorena cares about

Scaling Company Culture
Her roles as a "Scale Up Advisor" and CPO in growth-stage companies demonstrate a focus on building and maintaining culture during rapid expansion.
Employee Experience
As Chief People Officer & Head of Customer Experience, she is focused on creating a positive and empowering environment, making employees feel welcomed and heard.
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Career

Work history

5-2025
Chief People Officer & Head of Customer Experience
Relay
5-2023 - 6-2025
VP People & Customer Experience
Relay
1-2023 - 5-2023
Personal goal pursuit
Career Break
6-2022 - 4-2023
Chief People Officer
Algolia
9-2020 - 2-2022
Chief People Officer
CaseWare International Inc.
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2005 - 2007
Education details unavailable
Harvard Business School
1995 - 1999
Education details unavailable
Babson College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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