Lori House in

Lori House

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Director MMSD New Business & Customer Care at MassMutual
📍 Uxbridge, Massachusetts, United States

A strategic business leader with over 27 years of experience, Lori House is the Director of MMSD New Business & Customer Care at MassMutual. She specializes in business transformation within the insurance and banking industries. People who have worked with her describe her as driven, digital-first, and an excellent mentor.

Loris interests lie at the intersection of finance and business strategy, with a focus on materials from institutions like Harvard Business Review. She is a graduate of the University of Massachusetts Amherst and holds Series 6, 63, and 26 certifications.

She was integral in building out MassMutuals eDelivery capabilities, significantly reducing cycle times and operational expenses.

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Experience
38 Years
Current Role
Director MMSD New Business & Customer Care
Job Level
Mid-senior
Location
Uxbridge, Massachusetts, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lori cares about

Business Transformation
Her profile highlights extensive experience leading large-scale business transformation projects to on-time, within-budget completion.
Digital Adoption
Described as a "digital-first leader, " she led change management for the introduction of digital health records and expanded eDelivery capabilities at MassMutual.
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Career

Work history

3-2021
Director MMSD New Business & Customer Care
MassMutual
10-2018 - 8-2020
Business Execution Lead (Product Owner) New Business & Underwriting
MassMutual
1-2016 - 10-2018
Director, Life New Business & Underwriting
MassMutual
4-2012 - 12-2014
AVP, Client & Administrative Services, Retirement Plan Services
Lincoln Financial Group
2012 - 2014
Member
LOMA EPAC Committee
In the press

Media appearances

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Education
BA
University of Massachusetts Amherst
General Banking Degree
New England School of Banking
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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