Lou Hellard

Energizer
DISC Type : I

Head of Service Delivery acute and urgent care service line at South West London and St George's Mental Health NHS Trust

London, England, United Kingdom

Overview

Lou Hellard is an experienced Head of Service Delivery at South West London and St Georges Mental Health NHS Trust, specializing in acute and urgent care. Her career includes extensive operational and transformation leadership roles at South London and Maudsley NHS Foundation Trust. She is a graduate of the University of Westminster.

Beyond her operational roles, Lou has a keen interest in professional development and mindfulness practices. She has pursued education in professional coaching and is also a trained mediator.

She has co-authored several academic papers and manuals on community mental health practices and recovery-oriented care.

Personality Overview

Full Of Energy

Informal

Big Picture Person

They are always positive and upbeat, so take their promises with a pinch of salt.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are friendly, approachable and love to make new connections.

Topics They Care About

Mental Health Service Delivery
Her entire career, including her current role as Head of Service Delivery, is focused on managing and improving mental health services within the NHS.
Acute & Urgent Care
This is the specific focus of her current service line at South West London and St George's Mental Health NHS Trust.
Community Mental Health
She has held multiple leadership roles overseeing community services and has co-authored research on improving case management in community mental health teams.

Media Appearances

Lou has no verified media appearances

Work History

5-2019
Head of Service Delivery acute and urgent care service line at South West London and St George's Mental Health NHS Trust
12-2016 - 5-2019
Deputy Director CAMHS at South London and Maudsley NHS Foundation Trust
1-2016 - 12-2016
Programme Director (Acute Transformation Programme) at South London and Maudsley NHS Foundation Trust
10-2010 - 1-2016
Deputy Director Operations - Acute Care at South London and Maudsley NHS Foundation Trust
5-2005 - 9-2010
General Manager at South London and Maudsley NHS Foundation Trust

Education

Level 5 coaching professional standard from Pearson TQ
Meditator from TCM

More Information

Social Presence :

Prographics :

Exp : 26 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Head of Service Delivery acute and urgent care service line at South West London and St George's Mental Health NHS Trust
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Insights For Selling To Lou

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Talk anecdotally about the customer experience that your product offers
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lou is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Lou

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Lou move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Lou take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Lou

Personality Compatibility


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