LuAnn Picciano in

LuAnn Picciano

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Sr. Customer Success Manager at RingCentral
📍 Rochester, New York Metropolitan Area, United States

LuAnn is a Sr. Customer Success Manager at RingCentral, specializing in enhancing customer engagement and developing strategic UC adoption plans. Educated at Nazareth University, she is described by peers as tenacious, detail-oriented, and a dedicated advocate for her customers. She has a history of leading complex projects, including managing large call center contracts.

She finds creating something step-by-step to be energizing, whether its a complex recipe, a thousand-piece jigsaw puzzle, or a business strategy. This reflects a dynamic, creative, and methodical approach to challenges in both her professional and personal life, valuing the process of building towards a complete whole.

She was the recipient of a "Spirit Award" for demonstrating her organizations values of Development and Service Excellence.

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Experience
32 Years
Current Role
Sr. Customer Success Manager
Job Level
Middle
Location
Rochester, New York Metropolitan Area, United States
Personality Overview

How LuAnn shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics LuAnn cares about

UC Adoption Strategy
Her profile highlights that she finds creating a company's UC adoption strategy and plan to be an energizing, step-by-step process.
Customer Engagement
Her job title and one of her posts ("CSM…your relationship manager! ") directly reflect a focus on managing and improving customer relationships.
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Career

Work history

7-2024
Sr. Customer Success Manager
RingCentral
3-2022 - 7-2024
Customer Success Manager
RingCentral
1-2017 - 3-2022
Customer Success Manager Enterprise Accounts
Mitel
6-2015 - 12-2016
Market Development
ShoreTel
5-2010 - 2-2015
Business Services Manager
Goodwill of the Finger Lakes
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1997 - 2000
M.S.
Nazareth University
1987 - 1991
B.A
Niagara University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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