Lucas Silva

Critic
DISC Type : C

Coordenador Nacional de Pós-Vendas – Planejamento de Peças e Venda de Serviços at Midea Carrier

São Paulo, São Paulo, Brazil

Overview

Lucas is a strategic leader at Midea Carrier with over 13 years of experience in after-sales, customer experience, and supply chain management. Colleagues describe him as dedicated, committed, and focused on improvement. He has a background in Information Technology from FIAP and was recently recognized globally as Mideas Top Parts Specialist.

While his profile is highly professional, his long-term career in São Paulo, where he also attended university, suggests a strong connection to the city. He is passionate about seeing industrial expansion generate new opportunities for the region and strengthen the local economy.

He traveled to China in 2024 to personally receive the "Top Spare Parts Specialist" award from the Midea Global Summit.

Personality Overview

Objective Thinker

Precise

Negotiator

Unless the value is proven by data, they are unlikely to value fancy features.  They choose to analyze logically and value facts to emotions. They like to do things independently and don’t look for support from others.

Topics They Care About

After-Sales Logistics
He specializes in optimizing after-sales supply chains, managing parts planning and inventory efficiency, a skill for which his team received a global award in 2024.
Customer Experience Tech
He focuses on improving the customer journey by implementing new technologies, including digital channels like chatbots and WhatsApp, and has certifications in CX and UX.
Leadership Development
Recently completed Midea Carrier's "Líder for All" program, showing a commitment to his personal growth and learning from colleagues across different regions and areas.

Media Appearances

Lucas has no verified media appearances

Work History

1-2023 - 11-2025
Coordenador Nacional de Pós-Vendas – Planejamento de Peças e Venda de Serviços at Midea Carrier
7-2014 - 12-2022
Coordenador Nacional de Pós Vendas - Serviços ao Consumidor at Midea Carrier
11-2011 - 7-2014
Coordenador Regional de Pós Vendas - Assistência Técnica at Midea Carrier
9-2010 - 11-2011
Técnico Regional de Pós Vendas at Carrier Corporation
4-2009 - 9-2010
Trainee at Carrier Corporation

Education

2019 - 2019
Extensão from Pontifícia Universidade Católica de São Paulo
2-2016 - 12-2018
Tecnologia da Informação from FIAP

More Information

Social Presence :

Prographics :

Exp : 16 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Coordenador Nacional de Pós-Vendas – Planejamento de Peças e Venda de Serviços at Midea Carrier
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Insights For Selling To Lucas

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Do not use very emotional or colorful language
  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lucas is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Lucas

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Lucas move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Lucas take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Lucas

Personality Compatibility


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