Lucas Yuni De Sousa Ferreira

Examiner
DISC Type : cs

Customer Care Analyst at Veolia

Sorocaba, São Paulo, Brazil

Overview

Lucas is a Customer Care Analyst at Veolia with a background in purchasing and materials management, previously interning at ZF Group. He is a graduate of the Universidade de Sorocaba and is proficient in tools like SAP, QAD, and various CRM systems, focusing on negotiation and supplier management.

He is an organized and methodical professional who believes professional growth is linked to a capacity to learn, collaborate, and adapt. Committed to self-improvement, he has recently completed courses in English and on leveraging AI tools for productivity, reflecting his dedication to continuous development.

Lucas recently completed a Microsoft course on increasing productivity with Copilot, showing an interest in applying AI to optimize work processes.

Personality Overview

Tough To Convince

Process Oriented

Unexpressive

They tend to be clear about their needs and limitations and are unlikely to promise too much.  Being observant comes to them naturally. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Customer Experience
Recently started a new role as a Customer Care Analyst at Veolia, showing a clear focus on client service and support.
Supply Chain Operations
His background includes experience in purchasing and materials management, notably during his time at the multinational corporation ZF Group.
AI Productivity Tools
Showcased a proactive interest in efficiency by recently completing a course on using Microsoft Copilot to optimize tasks and boost creativity.

Media Appearances

Lucas has no verified media appearances

Work History

9-2025
Customer Care Analyst at Veolia
7-2024 - 8-2025
Purchasing Intern at ZF Group
8-2022 - 6-2024
Estagiário em Contratos at Nube - Núcleo Brasileiro de Estágios
2-2021 - 8-2021
Auxiliar Administrativo at REFRIPEÇAS

Education

2-2022 - 12-2025
Bacharelado from Universidade de Sorocaba
2-2018 - 12-2020
Colegial Técnico from ETEC - Escola Técnica Estadual de São Paulo

More Information

Social Presence :

Prographics :

Exp : 3 Location : Sorocaba, São Paulo, Brazil Job Level : Junior Designation : Customer Care Analyst at Veolia
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Insights For Selling To Lucas Yuni

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lucas Yuni is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Lucas Yuni

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Lucas Yuni move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Lucas Yuni take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Lucas Yuni

Personality Compatibility


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