Lucio Rodrigues

Enigma
DISC Type : idc

Head of Preventive Support and Critical Customer Management Latin America at SAP

São Paulo, São Paulo, Brazil

Overview

Lucio is a senior director at SAP with over 20 years of experience, leading the Mission Control Center for Latin America. He specializes in preventive support and critical customer management, helping large enterprises innovate. He holds an executive certificate in management, innovation, and technology from MIT Sloan.

As a self-described continuous learner, Lucio is passionate about professional development and the future of technology. He frequently travels for leadership events and shares insights on how AI and cloud strategies are reshaping industries, reflecting his dedication to growth and innovation.

He has co-authored publications on managing technology transitions and optimizing complex business landscapes for large enterprises.

Personality Overview

Challenger

Hard To Convince

Friendly Yet Blunt

They are likely to ask many questions and look heavily for supporting proof as well as information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince.

Topics They Care About

AI in Business
Recently discussed how AI is reshaping innovation across industries at an MIT Sloan alumni event and incorporates it into strategic planning at SAP.
Leadership Development
He is a firm believer in continuous learning for leaders, having completed an MBA extension at UC Irvine and an executive program at MIT Sloan.
Critical Customer Support
His career centers on leading teams that deliver proactive support and expertly manage escalations for SAP's most critical customers in Latin America.

Media Appearances

Lucio has no verified media appearances

Work History

5-2021
Head of Preventive Support and Critical Customer Management Latin America at SAP
11-2018 - 5-2021
Head of Mission Control Center Latin America at SAP
1-2016 - 9-2018
Head of Production Support Latin America at SAP
5-2013 - 1-2016
Center of Expertise CORE Technology and Architecture Services Team Lead at SAP
11-2011 - 5-2013
Head of Backoffice Latin America at SAP

Education

2021 - 2022
Executive Program in General Management from MIT Sloan School of Management
MBA International Extension from UC Irvine

More Information

Social Presence :

Prographics :

Exp : 25 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Head of Preventive Support and Critical Customer Management Latin America at SAP
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Insights For Selling To Lucio

During A Call Or A Meeting

DO's

  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked
  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them
  • Build rapport slwly without rushing, it will come handy to handle hard questions later

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lucio is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Lucio

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Lucio move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Lucio take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Lucio

Personality Compatibility


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