Lucy Arnold

Questioner
DISC Type : c

Project Manager at Patients Know Best

Greater Manchester, England, United Kingdom

Overview

Lucy was a Project Manager at Patients Know Best, specializing in implementing Personal Health Record platforms within NHS organisations. Her background combines project delivery and business development in health tech. She holds a Bachelor of Arts from The University of Manchester.

An avid solo traveler, Lucy has explored Asia, the Balkans, and Australia, recently embarking on another travel period. She is a qualified freediver and scuba diver who enjoys immersing herself in new cultures. She is also a certified Level 2 Cricket Coach.

Unique fact: She has taken multiple career breaks for extensive solo world travel and is a qualified scuba diver and freediver.

Personality Overview

Price-Sensitive

Value Seeker

Not Easily Convinced

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Patient Empowerment
Her work focused on implementing Personal Health Records to give patients more control over their data and healthcare journey.
Health Tech Implementation
Managed the end-to-end delivery and adoption of digital health platforms within complex NHS organisations, coordinating cross-functional teams.
Extended World Travel
Has taken multiple career breaks for extensive solo travel across several continents, showing a deep passion for global exploration.

Media Appearances

Lucy has no verified media appearances

Work History

5-2025
Project Manager at Patients Know Best
3-2024 - 4-2025
Travel at Career Break
9-2021 - 3-2024
Business Development Executive at Patients Know Best
7-2020 - 8-2020
Third Sector Consultant at CoronaUnity
7-2020 - 8-2020
Consultant at COVID-19 Student Response Network

Education

2017 - 2021
Bachelor of Arts - BA from The University of Manchester

More Information

Social Presence :

Prographics :

Exp : 4 Location : Greater Manchester, England, United Kingdom Job Level : Middle Designation : Project Manager at Patients Know Best
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Insights For Selling To Lucy

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lucy is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Lucy

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Lucy move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Lucy take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Lucy

Personality Compatibility


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