Lucy Carroll-Jones in

Lucy Carroll-Jones

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Head of Ecommerce at Sahara
📍 London Area, United Kingdom

Lucy Carroll-Jones is a customer-obsessed Head of Ecommerce with a focus on enhancing digital experiences and driving online growth. She excels at building expert teams and bridging the gap between creative and technical departments. Colleagues consistently describe her as incredibly hardworking, organized, and communicative.

She is a strong believer in the power of clear communication to foster happy, productive teams and valued stakeholders. Past collaborators have praised her warm personality, enthusiasm, and commitment, noting she is an "absolute dream to work with. "

She possesses a rare ability to understand both the technical details of front-end development and the creative needs of a brand.

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Experience
9 Years
Current Role
Head of Ecommerce
Job Level
Mid-senior
Location
London Area, United Kingdom
Personality Overview

How Lucy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lucy cares about

Digital Customer Experience
Her professional focus is being "customer obsessed" and excelling digital experiences, a consistent theme across her headline and job responsibilities.
Ecommerce Growth
Her roles center on driving key online metrics, including traffic, conversion, and average order value, to achieve measurable business growth.
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Career

Work history

3-2025
Head of Ecommerce
Sahara
1-2024 - 6-2024
Head of Ecommerce
T.M.Lewin
9-2022 - 12-2023
Head of Digital Production
T.M.Lewin
10-2020 - 9-2022
E-commerce Operations Manager
White Stuff
6-2019 - 3-2020
CX Services Manager
Wunderman Thompson Commerce
In the press

Media appearances

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Education
2012 - 2014
Education details unavailable
St Georges
2000 - 2012
Education details unavailable
St Albans High School For Girls
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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