Lucy Carroll-Jones

Initiator
DISC Type : Di

Head of Ecommerce at Sahara

London Area, United Kingdom

Overview

Lucy Carroll-Jones is a customer-obsessed Head of Ecommerce with a focus on enhancing digital experiences and driving online growth. She excels at building expert teams and bridging the gap between creative and technical departments. Colleagues consistently describe her as incredibly hardworking, organized, and communicative.

She is a strong believer in the power of clear communication to foster happy, productive teams and valued stakeholders. Past collaborators have praised her warm personality, enthusiasm, and commitment, noting she is an "absolute dream to work with. "

She possesses a rare ability to understand both the technical details of front-end development and the creative needs of a brand.

Personality Overview

Conviction Driven

Confident

Friendly Challenger

They respond well to objective pitches but also attach some value to relationships.  They don’t mind taking a stand if they believe in something. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Digital Customer Experience
Her professional focus is being "customer obsessed" and excelling digital experiences, a consistent theme across her headline and job responsibilities.
Ecommerce Growth
Her roles center on driving key online metrics, including traffic, conversion, and average order value, to achieve measurable business growth.
Team Leadership
She prides herself on building expert teams and fostering a collaborative environment, as highlighted in her introduction and feed posts celebrating new hires.

Media Appearances

Lucy has no verified media appearances

Work History

3-2025
Head of Ecommerce at Sahara
1-2024 - 6-2024
Head of Ecommerce at T.M.Lewin
9-2022 - 12-2023
Head of Digital Production at T.M.Lewin
10-2020 - 9-2022
E-commerce Operations Manager at White Stuff
6-2019 - 3-2020
CX Services Manager at Wunderman Thompson Commerce

Education

2012 - 2014
Education details unavailable from St Georges
2000 - 2012
Education details unavailable from St Albans High School For Girls

More Information

Social Presence :

Prographics :

Exp : 9 Location : London Area, United Kingdom Job Level : Mid-senior Designation : Head of Ecommerce at Sahara
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Insights For Selling To Lucy

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Clearly address the competitive aspects
  • Acknowledge their status and position during the conversation

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be very informal even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lucy is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Lucy

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Lucy move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Lucy take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Lucy

Personality Compatibility


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