Lucy Heffer

Examiner
DISC Type : cs

Head of Business Services - BBC at EMCOR UK

London, England, United Kingdom

Overview

Lucy is an experienced Head of Finance specializing in multi-site Facilities Management contracts, with a strong track record across the Commercial, Defence, and Healthcare sectors. She has a results-focused approach to leading finance and commercial strategy, holding both an ACMA qualification and a Fellowship at the Chartered Management Institute.

Outside of her corporate roles, Lucy is passionate about community engagement and has directed a UK-wide volunteer organization. She actively organizes and participates in charitable events, including supporting initiatives for the elderly through Re-engage and advocating for organizations like Mencap. She also holds a certificate in Mental Health Awareness.

She was selected to share her professional insights as part of the AICPAs "Future of Finance" interview series.

Personality Overview

Overcautious

Unexpressive

Status Quo Seeker

The only way to convince them is by showing them examples and ample proof.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They are thorough and always follow a systematic approach.

Topics They Care About

Future of Finance
Was a featured guest in the AICPA's "Future of Finance" interview series, discussing the evolution of the finance function into a strategic partner.
Community Volunteering
Has directed a volunteer organization and actively arranges charitable events, showing a deep commitment to giving back to the community.
FM Contract Management
Manages finance and commercial strategy for complex Facilities Management contracts with up to 26 service lines across 150 sites.

Media Appearances

Lucy has no verified media appearances

Work History

4-2025
Head of Business Services - BBC at EMCOR UK
12-2020 - 6-2025
Head of Finance and Commercial - BBC at Mitie
4-2018 - 11-2020
Head of Finance and Commercial - BBC at Interserve
3-2017 - 3-2018
Head Of Finance - BBC at Interserve
5-2008 - 3-2017
Commercial Finance Manager at Sodexo

Education

9-2022 - 12-2023
Fellowship from Chartered Management Institute
2005 - 2007
ACMA from The Chartered Institute of Management Accountants

More Information

Social Presence :

Prographics :

Exp : 22 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Head of Business Services - BBC at EMCOR UK
URL has been copied!

Insights For Selling To Lucy

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't push them too hard to make fast decisions, give them time
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lucy is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Lucy

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Lucy move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Lucy take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Lucy

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.