Luis Fernando Hernández Manriquez

Doer
DISC Type : sd

Subdirección de atención y experiencia del cliente at Quálitas Compañía de Seguros

Mexico City, Mexico

Overview

Luis Fernando is the Deputy Director of Customer Care and Experience at Quálitas Compañía de Seguros, leveraging extensive experience from roles at Afirme Seguros and AXA. A graduate of Tecnológico de Monterrey, his work centers on optimizing claims management and enhancing the customer journey.

He demonstrates a passion for mentorship and developing industry talent, which is evident from his past role as a founding director of an advisory firm. He consistently emphasizes team collaboration and recognizing the outstanding performance of his colleagues in public forums.

Unique fact: He was a founding partner of Numen Asesores SC, a firm dedicated to developing successful entrepreneurs in the insurance sector.

Personality Overview

Fast-paced

Deliberate Doer

Strategic Planner

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Customer Experience
His current role and recent activity are centered on improving customer service, response rates, and satisfaction within the insurance claims process.
Claims Management
Frequently presents results and discusses strategy at "siniestros" (claims) seminars, indicating this is a core area of his professional focus.
Team Leadership
Consistently and publicly recognizes the achievements and dedication of his team, showing a focus on motivation and collaborative success.

Media Appearances

Luis has no verified media appearances

Work History

12-2023
Subdirección de atención y experiencia del cliente at Quálitas Compañía de Seguros
1-2023 - 12-2023
Subdirector de siniestros autos at Afirme Seguros
6-2021 - 1-2023
Responsable de la operacion de las oficinas y barras a nivel nacional at Subastas Ventura Oficial
7-2019 - 6-2021
Promotor de Seguros Monterrey New York Life at Seguros Monterrey New York Life
1-2019 - 7-2019
Asesor profesional de seguros at Seguros Monterrey New York Life

Education

1993 - 1998
Licenciatura from Tecnológico de Monterrey

More Information

Social Presence :

Prographics :

Exp : 7 Location : Mexico City, Mexico Job Level : N/A Designation : Subdirección de atención y experiencia del cliente at Quálitas Compañía de Seguros
URL has been copied!

Insights For Selling To Luis Fernando

During A Call Or A Meeting

DO's

  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Focus on the results that your product produces, expect some strategic questions in return
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luis Fernando is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Luis Fernando

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Luis Fernando move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Luis Fernando take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Luis Fernando

Personality Compatibility


Other Quálitas Compañía de Seguros Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.