Luis Fernando Hernández Manriquez in

Luis Fernando Hernández Manriquez

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Subdirección de atención y experiencia del cliente at Quálitas Compañía de Seguros
📍 Mexico City, Mexico

Luis Fernando is the Deputy Director of Customer Care and Experience at Quálitas Compañía de Seguros, leveraging extensive experience from roles at Afirme Seguros and AXA. A graduate of Tecnológico de Monterrey, his work centers on optimizing claims management and enhancing the customer journey.

He demonstrates a passion for mentorship and developing industry talent, which is evident from his past role as a founding director of an advisory firm. He consistently emphasizes team collaboration and recognizing the outstanding performance of his colleagues in public forums.

Unique fact: He was a founding partner of Numen Asesores SC, a firm dedicated to developing successful entrepreneurs in the insurance sector.

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Experience
7 Years
Current Role
Subdirección de atención y experiencia del cliente
Location
Mexico City, Mexico
Personality Overview

How Luis shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Luis cares about

Customer Experience
His current role and recent activity are centered on improving customer service, response rates, and satisfaction within the insurance claims process.
Claims Management
Frequently presents results and discusses strategy at "siniestros" (claims) seminars, indicating this is a core area of his professional focus.
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Career

Work history

12-2023
Subdirección de atención y experiencia del cliente
Quálitas Compañía de Seguros
1-2023 - 12-2023
Subdirector de siniestros autos
Afirme Seguros
6-2021 - 1-2023
Responsable de la operacion de las oficinas y barras a nivel nacional
Subastas Ventura Oficial
7-2019 - 6-2021
Promotor de Seguros Monterrey New York Life
Seguros Monterrey New York Life
1-2019 - 7-2019
Asesor profesional de seguros
Seguros Monterrey New York Life
In the press

Media appearances

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Education
1993 - 1998
Licenciatura
Tecnológico de Monterrey
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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