Luis Iglesias in

Luis Iglesias

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Global Operations at Vensure Employer Solutions
📍 Monterrey, Nuevo León, Mexico

Luis is a visionary COO and BPO leader with over 20 years of experience driving customer experience and digital transformation across 11 countries. A Lean Six Sigma Black Belt, he is described by colleagues as a calm, thoughtful, and committed leader who excels at turning challenges into opportunities.

He is a passionate advocate for emotional intelligence and people-centric leadership. His activities show a commitment to community impact through support for charities like CureSearch and Ronald McDonald House, and he actively champions diversity, equity, and inclusion within his organization.

Unique fact: Luis started his career as a call center agent and progressed to a COO role over two decades.

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Experience
10 Years
Current Role
Global Operations
Location
Monterrey, Nuevo León, Mexico
Personality Overview

How Luis shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Luis cares about

People-Centric Leadership
Identifies as an "Emotional Intelligence Advocate" and is consistently praised in recommendations for his focus on empowering people and fostering team growth.
CX & BPO Excellence
His career spans over two decades in the BPO industry, focusing on scaling customer operations and enhancing service quality across multiple countries.
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Career

Work history

7-2025
Global Operations
Vensure Employer Solutions
11-2022 - 8-2025
Chief Operating Officer - Middle Americas Region
Teleperformance
11-2018 - 8-2025
Chief Operating Officer
Teleperformance
3-2017 - 8-2025
Vice President Operations
Teleperformance
12-2008 - 1-2011
Call Center Manager
Teleperformance Mexico
In the press

Media appearances

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Education
2000 - 2003
Communications Major
University of the West Indies, Mona Jamaica
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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