Luis Iglesias

Evaluator
DISC Type : DCS

Global Operations at Vensure Employer Solutions

Monterrey, Nuevo León, Mexico

Overview

Luis is a visionary COO and BPO leader with over 20 years of experience driving customer experience and digital transformation across 11 countries. A Lean Six Sigma Black Belt, he is described by colleagues as a calm, thoughtful, and committed leader who excels at turning challenges into opportunities.

He is a passionate advocate for emotional intelligence and people-centric leadership. His activities show a commitment to community impact through support for charities like CureSearch and Ronald McDonald House, and he actively champions diversity, equity, and inclusion within his organization.

Unique fact: Luis started his career as a call center agent and progressed to a COO role over two decades.

Personality Overview

Quality Focused

Thorough Evaluator

Hard To Convince

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

People-Centric Leadership
Identifies as an "Emotional Intelligence Advocate" and is consistently praised in recommendations for his focus on empowering people and fostering team growth.
CX & BPO Excellence
His career spans over two decades in the BPO industry, focusing on scaling customer operations and enhancing service quality across multiple countries.
Business Transformation
Leads initiatives to drive efficiency and innovation, leveraging his expertise in process improvement and digital transformation to achieve strategic growth.

Media Appearances

Luis has no verified media appearances

Work History

7-2025
Global Operations at Vensure Employer Solutions
11-2022 - 8-2025
Chief Operating Officer - Middle Americas Region at Teleperformance
11-2018 - 8-2025
Chief Operating Officer at Teleperformance
3-2017 - 8-2025
Vice President Operations at Teleperformance
12-2008 - 1-2011
Call Center Manager at Teleperformance Mexico

Education

2000 - 2003
Communications Major from University of the West Indies, Mona Jamaica

More Information

Social Presence :

Prographics :

Exp : 10 Location : Monterrey, Nuevo León, Mexico Job Level : N/A Designation : Global Operations at Vensure Employer Solutions
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Insights For Selling To Luis

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Be prepared for comments or questions that are critical of your product or your claims

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luis is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Luis

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Luis move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Luis take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Luis

Personality Compatibility


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