Luke Cummings in

Luke Cummings

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Customer Service Team Manager at FortisBC
📍 Prince George, British Columbia, Canada

Luke Cummings is a Customer Service Team Manager at FortisBC, focused on building high-performing teams and enhancing the customer experience through process improvement. He has grown within the company from a representative to his current leadership role and holds an Occupational and Environmental Health Certificate.

Based on his background, Luke appears passionate about aviation and travel, holding a degree in Tourism and Travel Services Management. His interests also extend to major technology companies like Apple and Microsoft, as well as the airline industry, specifically following companies like WestJet.

Unique fact: Luke holds a professional Aeronautical Radio License.

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Experience
11 Years
Current Role
Customer Service Team Manager
Job Level
Middle
Location
Prince George, British Columbia, Canada
Personality Overview

How Luke shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Luke cares about

Customer Experience
His professional focus is on building teams committed to exceeding customer expectations and creating a positive experience at every interaction.
Team Development
He is committed to fostering a collaborative work environment where his team can thrive and develop their full potential.
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Career

Work history

12-2023
Customer Service Team Manager
FortisBC
1-2021 - 12-2023
Customer Service Supervisor
FortisBC
8-2017 - 1-2021
Utilities Customer Service Representative
FortisBC
4-2017 - 12-2017
Sales Associate
Best Buy
8-2015 - 12-2016
Fixed Base Operator
Executive Flight Centre
In the press

Media appearances

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Education
2018 - 2020
Occupational and Environmental Health Certificate Program
University of Victoria
2010 - 2012
Tourism and Travel Services Management
Georgian College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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