Luke Custer, MBA

Visionary
DISC Type : Ds

Director, Global Professional Services (Cross Functional Consulting) at Hyland

Sheffield Lake, Ohio, United States

Overview

Luke has no verified overview

Personality Overview

Objective Evaluator

Risk Tolerant

Fast But Thoughtful

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Luke has no verified topics they care about

Media Appearances

Luke has no verified media appearances

Work History

10-2025
Director, Global Professional Services (Cross Functional Consulting) at Hyland
5-2024 - 10-2025
Director, Global Professional Services (Commercial Project Management Practice) at Hyland
3-2021 - 5-2024
Director, Global Professional Services (Financial Services) at Hyland
1-2012 - 2-2015
Sr. Geospatial Intelligence System Engineer / Project Manager at PIXIA Corp
4-2011 - 1-2012
Computer Forensics Investigator at SAIC

Education

2017 - 2018
Master of Business Administration (M.B.A.) from University of Maryland Global Campus
2012 - 2015
Master of Science (MS) from University of Maryland Global Campus

More Information

Social Presence :

Prographics :

Exp : 8 Location : Sheffield Lake, Ohio, United States Job Level : Mid-senior Designation : Director, Global Professional Services (Cross Functional Consulting) at Hyland
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Insights For Selling To Luke

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luke is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Luke

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Luke move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Luke take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Luke

Personality Compatibility


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