Luke Phillips

Captain
DISC Type : DS

IT Director at Townhouse

London Area, United Kingdom

Overview

Luke Phillips is the IT Director for the premium nail salon brand, Townhouse, leveraging extensive experience from leadership roles at Studio Retail, Deckers Brands, and Kurt Geiger. He specializes in developing high-performing IT organizations for growing consumer businesses, with a deep understanding of omnichannel retail and global supply chains. Colleagues describe him as a focused, positive, and engaged leader.

He has an MBA from The Open University and is a Chartered IT Professional. He has spoken at events about the future of retail and embraces a holistic strategy that integrates physical and digital channels.

Unique fact: Luke has served as a judge for the Retail Technology Innovation Hub (RTIH) Innovation Awards, recognizing global tech innovation.

Personality Overview

Long-Term Thinker

Output-Driven

Dynamic But Sincere

Reading between the lines and seeing beyond your words comes naturally to them.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Retail Technology
He actively participates in the retail tech community, including speaking at events and serving as a judge for industry innovation awards.
Future of Retail
He has spoken publicly on the 'store of the future, ' advocating for a holistic strategy that combines physical and digital channels for a complete customer experience.
Global IT Leadership
He has a background leading global technology teams across the USA, APAC, and EMEA for major brands like Deckers, managing diverse and international projects.

Media Appearances

On the move: Luke Phillips departs Studio Retail to take on IT Director role at Townhouse. Featured in Retail Tech Innovation Hub

See Now

Luke Phillips - IT Director at Townhouse | The Org. Featured in The Org

See Now

Work History

6-2023
IT Director at Townhouse
10-2022 - 6-2023
Programme Director at Studio Retail Limited
7-2021 - 10-2022
Head of IT Delivery at Studio Retail Limited
10-2020 - 7-2021
Program Director at Studio Retail Limited
8-2017 - 1-2020
Senior Director Global Solution Delivery at Deckers Brands

Education

2005 - 2008
Master of Business Administration - MBA from The Open University
2000 - 2005
Diploma in Management from The Open University

More Information

Social Presence :

Prographics :

Exp : 33 Location : London Area, United Kingdom Job Level : Mid-senior Designation : IT Director at Townhouse
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Insights For Selling To Luke

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Use phrases like 'your team deserves', 'best in class' etc.
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't shy away from asking hard questions, but be extra polite
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luke is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Luke

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Luke move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Luke take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Luke

Personality Compatibility


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