Luke Phillips in

Luke Phillips

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IT Director at Townhouse
📍 London Area, United Kingdom

Luke Phillips is the IT Director for the premium nail salon brand, Townhouse, leveraging extensive experience from leadership roles at Studio Retail, Deckers Brands, and Kurt Geiger. He specializes in developing high-performing IT organizations for growing consumer businesses, with a deep understanding of omnichannel retail and global supply chains. Colleagues describe him as a focused, positive, and engaged leader.

He has an MBA from The Open University and is a Chartered IT Professional. He has spoken at events about the future of retail and embraces a holistic strategy that integrates physical and digital channels.

Unique fact: Luke has served as a judge for the Retail Technology Innovation Hub (RTIH) Innovation Awards, recognizing global tech innovation.

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Experience
33 Years
Current Role
IT Director
Job Level
Mid-senior
Location
London Area, United Kingdom
Personality Overview

How Luke shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Luke cares about

Retail Technology
He actively participates in the retail tech community, including speaking at events and serving as a judge for industry innovation awards.
Future of Retail
He has spoken publicly on the 'store of the future, ' advocating for a holistic strategy that combines physical and digital channels for a complete customer experience.
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Career

Work history

6-2023
IT Director
Townhouse
10-2022 - 6-2023
Programme Director
Studio Retail Limited
7-2021 - 10-2022
Head of IT Delivery
Studio Retail Limited
10-2020 - 7-2021
Program Director
Studio Retail Limited
8-2017 - 1-2020
Senior Director Global Solution Delivery
Deckers Brands
In the press

Media appearances

On the move: Luke Phillips departs Studio Retail to take on IT Director role at Townhouse. Featured in Retail Tech Innovation Hub
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Luke Phillips - IT Director at Townhouse | The Org. Featured in The Org
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Education
2005 - 2008
Master of Business Administration - MBA
The Open University
2000 - 2005
Diploma in Management
The Open University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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