Lynda Davis, Ph.D.

Energizer
DISC Type : I

Chief Veteran Experience Officer and Acting Executive Director Center for Women Veterans at U.S. Department of Veterans Affairs

Washington DC-Baltimore Area, United States

Overview

Dr. Lynda Davis is the Chief Veteran Experience Officer at the U. S. Department of Veterans Affairs, where she champions customer-centric programs for veterans, their families, caregivers, and survivors. A former Army Signal Officer with a Ph. D. from the University of Southern California, she is described by colleagues as creative and collaborative.

Her professional mission is deeply intertwined with her personal passion for serving the military community. She founded the Military and Veteran Caregiver Network at the Red Cross, was Executive VP at Tragedy Assistance Program for Survivors (TAPS), and is an advocate for sharing stories to spark hope.

As the mother of a veteran herself, she was named a CARE 100 Honoree in 2020, recognizing her as one of the most influential people in care.

Personality Overview

Imaginative

Believer

Relationship Oriented

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are really good at seeing what the long-term impacts of their decisions could be. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Veteran Customer Experience
As the VA's CXO, she leads the implementation of data, tools, and technology to improve services and build trust among veterans, their families, caregivers, and survivors.
Caregiver Support
She founded the Red Cross's Military and Veteran Caregiver Network and champions support for "Hidden Heroes, " the caregivers of wounded or ill service members and veterans.
Survivor Assistance
Her previous executive role at Tragedy Assistance Program for Survivors (TAPS) and publications highlight a deep, ongoing commitment to supporting families who have lost a service member.

Media Appearances

Lynda has no verified media appearances

Work History

1-2025
Chief Veteran Experience Officer and Acting Executive Director Center for Women Veterans at U.S. Department of Veterans Affairs
2-2021 - 12-2024
Customer Experience CEO at The Carleton Group
2-2017 - 1-2021
CXO - Chief, Veterans Experience Officer at U.S. Department of Veterans Affairs
5-2014 - 1-2017
Founder and Executive Director at Military and Veteran Caregiver Network - Red Cross
9-2013 - 1-2017
Executive Vice President at Tragedy Assistance Program for Survivors

Education

Doctor of Philosophy (Ph.D.) & Masters of Public Administration (MPA) from University of Southern California
Master of Arts (M.A.) from California State University, Northridge

More Information

Social Presence :

Prographics :

Exp : 11 Location : Washington DC-Baltimore Area, United States Job Level : Leadership Designation : Chief Veteran Experience Officer and Acting Executive Director Center for Women Veterans at U.S. Department of Veterans Affairs
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Insights For Selling To Lynda

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t assume a yes just because they have not said no
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lynda is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Lynda

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Lynda move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Lynda take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Lynda

Personality Compatibility


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