Mónica Cruz Gutiérrez

Evaluator
DISC Type : CDS

CX Director at Concesionario Jorge Cortés

Bogotá D.C. Metropolitan Area, Colombia

Overview

Mónica has no verified overview

Personality Overview

Quality Focused

Thorough Evaluator

Fast But Analytical

They focus on the results, but can still be quite procedural and analytical about how to get there  They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Mónica has no verified topics they care about

Media Appearances

Mónica has no verified media appearances

Work History

10-2022
CX Director at Concesionario Jorge Cortés
2-2020 - 1-2023
Director Customer Relationship Management and Customer Service at Concesionario Jorge Cortés
4-2016 - 10-2018
Coordinadora de Servicio al Cliente y Gestion Calidad at Jorge Cortes y Cia
8-2015 - 4-2016
Coordinadora de Aseguramiento de la Calidad at Yoquire SAS
12-2014 - 8-2015
Analista de Produccion at Yoquire SAS

Education

2019 - 2020
Lengua y literatura inglesa from International House Brisbane - ALS
2018 - 2019
Lengua y literatura inglesa from Greenwich College

More Information

Social Presence :

Prographics :

Exp : 10 Location : Bogotá D.C. Metropolitan Area, Colombia Job Level : Mid-senior Designation : CX Director at Concesionario Jorge Cortés
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Insights For Selling To Mónica

During A Call Or A Meeting

DO's

  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Showcase how you can impact results but also make sure that you share detailed information too
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mónica is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Mónica

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Mónica move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Mónica take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Mónica

Personality Compatibility


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