Maíra Ventura

Visionary
DISC Type : Ds

Senior Customer Success Manager - BTM ( Business Transformation) at SAP

São Paulo, São Paulo, Brazil

Overview

Maíra Ventura is a Customer Success and Experience executive specializing in scaling high-performing teams across LATAM for enterprise SaaS companies. With a background in Languages and an SAP certification, she drives retention, expansion, and AI-driven transformations. Colleagues describe her as an inspiring natural leader and an excellent mentor.

She is passionate about the intersection of technology, strategy, and people development. Maíra is dedicated to continuous learning, recently completing a course on AI applied to business at Insper to stay at the forefront of innovation and better serve her clients transformation journeys.

Maíra was recently a finalist for the "Líder de CX e Tecnologia" (CX and Technology Leader) of the Year award.

Personality Overview

Objective Evaluator

Early Adopter

Fast But Thoughtful

They are very professional in their approach and can weigh multiple perspectives together.  Reading between the lines and seeing beyond your words comes naturally to them. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

AI Governance
Recently posted about the importance of discovering, managing, and governing AI agents within an enterprise to ensure responsible implementation and ROI.
Customer-Centric Growth
Focuses on making customers feel understood, having increased retention to 93% and driven 176% YoY expansion in a previous role.
LATAM Team Scaling
Has a proven track record of managing and developing successful Customer Success teams across Latin America at companies like SAP, Twilio, and Uber.

Media Appearances

Maíra has no verified media appearances

Work History

8-2024
Senior Customer Success Manager - BTM ( Business Transformation) at SAP
6-2023 - 7-2024
Customer Experience & Success Manager at Ricoh Brasil S.A.
4-2021 - 3-2023
Manager, Customer Success - Latam at Twilio Inc.
12-2018 - 4-2021
PM | Accounts Customer Experience for LatAm at Uber
10-2017 - 11-2018
CX Manager at Wolters Kluwer - Financial Services Solutions

Education

2004 - 2005
Languages from Sacred Heart University
1999 - 2003
Languages Translation from Universidade Presbiteriana Mackenzie

More Information

Social Presence :

Prographics :

Exp : 7 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Senior Customer Success Manager - BTM ( Business Transformation) at SAP
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Insights For Selling To Maíra

During A Call Or A Meeting

DO's

  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Let them know of potential risks but suggest mitigation methods alongside
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Avoid putting conscious effort into relationship-building
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Maíra is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Maíra

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Maíra move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Maíra take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Maíra

Personality Compatibility


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