Maíra Ventura in

Maíra Ventura

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Senior Customer Success Manager - BTM ( Business Transformation) at SAP
📍 São Paulo, São Paulo, Brazil

Maíra Ventura is a Customer Success and Experience executive specializing in scaling high-performing teams across LATAM for enterprise SaaS companies. With a background in Languages and an SAP certification, she drives retention, expansion, and AI-driven transformations. Colleagues describe her as an inspiring natural leader and an excellent mentor.

She is passionate about the intersection of technology, strategy, and people development. Maíra is dedicated to continuous learning, recently completing a course on AI applied to business at Insper to stay at the forefront of innovation and better serve her clients transformation journeys.

Maíra was recently a finalist for the "Líder de CX e Tecnologia" (CX and Technology Leader) of the Year award.

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Experience
7 Years
Current Role
Senior Customer Success Manager - BTM ( Business Transformation)
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Maíra cares about

AI Governance
Recently posted about the importance of discovering, managing, and governing AI agents within an enterprise to ensure responsible implementation and ROI.
Customer-Centric Growth
Focuses on making customers feel understood, having increased retention to 93% and driven 176% YoY expansion in a previous role.
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Career

Work history

8-2024
Senior Customer Success Manager - BTM ( Business Transformation)
SAP
6-2023 - 7-2024
Customer Experience & Success Manager
Ricoh Brasil S.A.
4-2021 - 3-2023
Manager, Customer Success - Latam
Twilio Inc.
12-2018 - 4-2021
PM | Accounts Customer Experience for LatAm
Uber
10-2017 - 11-2018
CX Manager
Wolters Kluwer - Financial Services Solutions
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2004 - 2005
Languages
Sacred Heart University
1999 - 2003
Languages Translation
Universidade Presbiteriana Mackenzie
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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