Majed Al Joker

Observer
DISC Type : ci

Chief Operating Officer at Dubai Airports

United Arab Emirates

Overview

Majed Al Joker is the Chief Operating Officer at Dubai Airports, overseeing the worlds busiest international airport. With a 25-year career in aviation, he focuses on exceptional service delivery, safety, and sustainability. He holds a Masters degree and an honorary Doctorate from Heriot-Watt University.

He values building strong team alignment outside of formal settings, recently hosting a community gathering for colleagues at his farm to foster natural conversation and strengthen professional relationships. He is interested in leadership principles, following publications like the Harvard Business Review.

In 2024, Heriot-Watt University awarded him an honorary doctorate for his significant contributions to the global aviation industry.

Personality Overview

Assertive

Value Driven

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally good communicators and can be hard to convince. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Airport Operations
As COO of the world's busiest international airport, he is responsible for all terminal and airside operations, focusing on efficiency and service quality for over 87 million passengers.
Guest Experience
He prioritizes delivering a smooth and seamless journey for passengers, reflected in Dubai International Airport's high Airport Service Quality (ASQ) rating of 4. 4/5.
Future Talent
He publicly emphasizes that investing in and nurturing young Emirati talent is central to future-proofing airport operations for the long term.

Media Appearances

Majed Al Joker - Dubai Airports. Featured in Dubai Airports Official Website

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Dubai Airports appoints Majed Al Joker as Chief Operating Officer. Featured in ACI Asia Pacific

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Majed Al Joker appointed Dubai Airports chief operating officer. Featured in Gulf News

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Work History

2-2022
Chief Operating Officer at Dubai Airports
1-2018 - 1-2022
Executive Vice President - Corporate Affairs at Dubai Airports
5-2016 - 11-2017
Senior Vice President Assurance at Dubai Airports
9-2014 - 4-2016
Senior Vice President Operations at Dubai Airports
2-2008 - 8-2014
Vice President Operations at Dubai Airports

Education

Master's degree from Heriot-Watt University

More Information

Social Presence :

Prographics :

Exp : 27 Location : United Arab Emirates Job Level : Leadership Designation : Chief Operating Officer at Dubai Airports
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Insights For Selling To Majed

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Help them understand the risk aspect fully while inspiring confidence
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Majed is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Majed

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Majed move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Majed take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Majed

Personality Compatibility


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