Makeda Duncan, M.Ed, PMP

Examiner
DISC Type : cs

Senior Manager Strategic Process and Communications at CVS Health

San Antonio, Texas, United States

Overview

Makeda is a strategic operations and people leadership expert at CVS Health with over 20 years of experience across the hospitality and healthcare industries. She has a proven track record of driving enterprise-level efficiency, including over $1B in operational savings and significant improvements in Net Promoter Scores.

Personality Overview

Tough To Convince

Late Adopter

Overcautious

They tend to have clarity about their needs and constraints, and are unlikely to over-promise.  They do not like taking risks at all and go for proven options in the end. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

People Development
Believes that developing people is the primary lever for business success and has built her career on this principle.
Healthcare Advocacy
This cause is deeply personal, as her daughter was born with a brachial plexus injury. She volunteers as a Social Chairperson for the United Brachial Plexus Network.
Mentorship & Coaching
Actively mentors emerging HR and operations professionals, with a particular focus on helping women of color navigate corporate leadership paths.

Media Appearances

Makeda has no verified media appearances

Work History

1-2010
Senior Manager Strategic Process and Communications at CVS Health
Curriculum Consultant at CVS Health

Education

1-2013 - 10-2015
Master of Education - MEd from University of Phoenix
Bachelor’s of Science from University of Phoenix

More Information

Social Presence :

Prographics :

Exp : 16 Location : San Antonio, Texas, United States Job Level : Middle Designation : Senior Manager Strategic Process and Communications at CVS Health
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Insights For Selling To Makeda

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Be firm in your communication and stay in control
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Makeda is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Makeda

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Makeda move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Makeda take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Makeda

Personality Compatibility


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