Makenzie Erwin

Energizer
DISC Type : I

Senior Customer Success Manager at ujet.cx

Austin, Texas, United States

Overview

Makenzie Erwin is a Senior Customer Success Manager at ujet. cx, specializing in the tech and software industry. Her career demonstrates a consistent focus on customer advocacy and success, with experience at companies like Lifesize and WellSky. She holds a Bachelor of Business Administration from the University of North Texas.

She is a recipient of the Customer Hero Award, highlighting her commitment to excellence in customer-facing roles.

Personality Overview

Informal

Full Of Energy

Relationship Oriented

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They excel at seeing the bigger picture, and the long-term impact of their decisions. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

AI in CX
Her posts show a strong interest in using AI to analyze 100% of customer conversations, moving beyond legacy systems that only deflect issues or sample data.
Efficient Customer Outcomes
She believes customers prioritize "outcome velocity" over elaborate journey designs, advocating for making support interactions as painless and direct as possible.
CX Analytics
She frequently discusses the flaws of legacy analytics platforms and supports solutions that provide immediate insights to prevent issues before they escalate.

Media Appearances

Makenzie has no verified media appearances

Work History

11-2022
Senior Customer Success Manager at ujet.cx
3-2021 - 11-2022
Customer Success Manager at ujet.cx
6-2020 - 3-2021
Customer Success Manager at Lifesize
4-2019 - 6-2020
Customer Success Manager at Serenova
9-2018 - 4-2019
Account Manager / Customer Success Manager at WellSky

Education

Bachelor of Business Administration (BBA) from University of North Texas
Associate of Science (A.S.) from North Central Texas College

More Information

Social Presence :

Prographics :

Exp : 9 Location : Austin, Texas, United States Job Level : Middle Designation : Senior Customer Success Manager at ujet.cx
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Insights For Selling To Makenzie

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Do some small talk, ask them how things are going on their side

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be too formal, focus on building comfort and trust
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Makenzie is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Makenzie

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Makenzie move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Makenzie take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Makenzie

Personality Compatibility


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