Makenzie Erwin in

Makenzie Erwin

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Senior Customer Success Manager at ujet.cx
📍 Austin, Texas, United States

Makenzie Erwin is a Senior Customer Success Manager at ujet. cx, specializing in the tech and software industry. Her career demonstrates a consistent focus on customer advocacy and success, with experience at companies like Lifesize and WellSky. She holds a Bachelor of Business Administration from the University of North Texas.

She is a recipient of the Customer Hero Award, highlighting her commitment to excellence in customer-facing roles.

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Experience
9 Years
Current Role
Senior Customer Success Manager
Job Level
Middle
Location
Austin, Texas, United States
Personality Overview

How Makenzie shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Makenzie cares about

AI in CX
Her posts show a strong interest in using AI to analyze 100% of customer conversations, moving beyond legacy systems that only deflect issues or sample data.
Efficient Customer Outcomes
She believes customers prioritize "outcome velocity" over elaborate journey designs, advocating for making support interactions as painless and direct as possible.
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Career

Work history

11-2022
Senior Customer Success Manager
ujet.cx
3-2021 - 11-2022
Customer Success Manager
ujet.cx
6-2020 - 3-2021
Customer Success Manager
Lifesize
4-2019 - 6-2020
Customer Success Manager
Serenova
9-2018 - 4-2019
Account Manager / Customer Success Manager
WellSky
In the press

Media appearances

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Education
Bachelor of Business Administration (BBA)
University of North Texas
Associate of Science (A.S.)
North Central Texas College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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Progress
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