Maksim Ostarhov

Evaluator
DISC Type : Dcs

Customer Success Director at Itransition Group

London, England, United Kingdom

Overview

Maksim Ostarhov is a Customer Success Director at Itransition Group with a 20-year tenure at the company. His diverse background spans software engineering, sales, and strategy, focusing on people-first digital transformation through data and AI. Colleagues describe him as intelligent, honest, and organized, with a unique ability to understand customer needs.

Outside of work, Maksim is a highly accomplished sailor. He holds an advanced Yachtmaster Offshore certification, which demonstrates a serious passion and a high level of expertise for skippering yachts on long-distance voyages.

Unique fact: He once led a division that was ranked as the fastest-growing IT company in its region, achieving a 312% growth rate.

Personality Overview

Fast But Analytical

Hard To Convince

Thorough Evaluator

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

AI in Real Estate
His current role focuses on delivering AI-driven data solutions to empower commercial real estate companies and optimize their operations.
Driving Customer Value
He is passionate about understanding how customers use services to craft value propositions that deliver sustainable outcomes and success.
Offshore Sailing
He holds a prestigious Yachtmaster Offshore certification, indicating a deep personal interest and expertise in long-distance sailing.

Media Appearances

Maksim has no verified media appearances

Work History

9-2022
Customer Success Director at Itransition Group
8-2018
Account Director at Itransition Group
9-2010 - 8-2015
Business Development Director in CIS at Itransition Group
6-2008 - 8-2018
Key Account Manager at Itransition Group
2-2007 - 5-2009
Head Of Corporate Systems Development at Itransition Group

Education

1994 - 1999
Bachelor of Science from Military Academy of Belarus

More Information

Social Presence :

Prographics :

Exp : 21 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Customer Success Director at Itransition Group
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Insights For Selling To Maksim

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Help them see both - the ‘big picture’ impact and the ROI of the investment

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Maksim is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Maksim

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Maksim move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Maksim take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Maksim

Personality Compatibility


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