Malthe Falck is the Head of Group Digital at Nordea, driving the banks digital strategy with a focus on making banking easy and intuitive. A graduate of Copenhagen Business School, he is described as intelligent and skillful, leading initiatives where Nordeas digital channels have won multiple awards. He believes in using technology to enhance personal banking relationships.
He was a keynote speaker at Nordic Fintech Week, discussing how to leverage AI while maintaining a primary focus on building trusted customer relationships.
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Current Role
Bestyrelsesmedlem
Location
Copenhagen, Capital Region of Denmark, Denmark
Personality Overview
How Malthe shows up
Value Seeker
Not Easily Convinced
Cautious & Analytical
It is quite likely of them to ask for pricing or other concessions. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.
Priorities
Topics Malthe cares about
AI in Banking
He advocates for using AI to strengthen customer interactions and enable "conversational banking, " emphasizing a "relationships before robots" approach in his keynote speeches.
Digital Customer Experience
His stated goal is to make banking easy and intuitive, and under his leadership, Nordea's digital channels have been recognized as the best in the Nordics.
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Career
Work history
6-2025
Bestyrelsesmedlem
Subaio
1-2025
Head of Group Digital
Nordea
3-2022 - 1-2025
Data, Digital Sales & Engagement in Personal Banking
Nordea
12-2018 - 3-2022
Head of Personal Banking Office
Nordea
5-2017 - 11-2018
Head of management office Nordea Denmark and Personal Banking Denmark
Nordea
In the press
Media appearances
Relationships before robots: How Nordea is leveraging AI in digital banking. Featured in Nordea.com
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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