MANDEEP SINGH

Critic
DISC Type : C

Support Specialist at Coforge

Melbourne, Victoria, Australia

Overview

Mandeep is a dedicated Senior IT Support Engineer with a proven track record supporting large user bases for clients like Virgin Australia. He holds an NV1 Security Clearance and is certified in ITIL and Azure, specializing in infrastructure maintenance, end-user computing, and service management. Colleagues describe him as reliable, proactive, and exceptionally capable.

Outside of his technical role, Mandeep is a supportive family man, recently using his professional network to assist his wife in her career transition into the finance industry in Melbourne. He is a well-connected professional who actively supports others in his network and has an interest in the Australian Federal Police.

Unique fact: He holds a current NV1 Security Clearance, indicating he is cleared for government work with classified resources.

Personality Overview

ROI Driven

Precise

Information Seeker

They prefer to analyze logically and value objective facts over emotions.  They like to take decisions independently and do not seek others' support often. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

End-User Computing
His current title is "EUC Engineer, " and his experience focuses on providing first and second-level technical support, troubleshooting hardware and software for over 1000 employees.
IT Service Management
He is ITIL certified and his expertise includes ITIL Service Management, utilizing tools like ServiceNow to manage incidents and requests effectively.
Cloud Journey
He recently earned his Microsoft Azure Fundamentals certification and has shared posts about his "Cloud Journey, " indicating a focus on developing his cloud computing skills.

Media Appearances

MANDEEP has no verified media appearances

Work History

7-2025
Support Specialist at Coforge
6-2021 - 9-2025
Airport Engineer at ESP Global Services
2-2019
EUC Engineer at Virgin Australia
2-2019 - 5-2021
Senior Support Engineer at Tech Mahindra
7-2018 - 1-2019
Technical Support Specialist at nbn™ Australia

Education

2008 - 2011
Master of Computer Applications - MCA from Panjab University
2004 - 2007
Bachelor's degree in Science (Information Technology) from Panjab University

More Information

Social Presence :

Prographics :

Exp : 7 Location : Melbourne, Victoria, Australia Job Level : Junior Designation : Support Specialist at Coforge
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Insights For Selling To MANDEEP

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be formal and objective, they will appreciate it more
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with MANDEEP is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from MANDEEP

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will MANDEEP move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can MANDEEP take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And MANDEEP

Personality Compatibility


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