Mansi Miglani Basu

Examiner
DISC Type : cs

Customer Success Manager at PeopleStrong

Gurugram, Haryana, India

Overview

As a Customer Success Manager at PeopleStrong, Mansi Miglani Basu leverages over seven years of experience to support enterprise clients. A graduate of Shri Ram College of Commerce and XIM Bhubaneswar, she specializes in SaaS solutions, focusing on enhancing customer satisfaction and retention through customized technology.

Outside of her core role, Mansi is passionate about emerging technologies and enjoys sharing her knowledge with younger generations. She recently had a delightful experience presenting on the Metaverse to students, highlighting her interest in mentorship and technological trends that are shaping the future.

Unique fact: Mansi is a public speaker who has presented on the topic of the Metaverse at the Panipat Institute of Engineering and Technology.

Personality Overview

Status Quo Seeker

Overcautious

Tough To Convince

They are thorough and always follow a systematic approach.  The only way to convince them is by showing them examples and ample proof. They tend to be clear about their needs and limitations and are unlikely to promise too much.

Topics They Care About

Customer Retention
Her professional headline and role are explicitly centered on driving customer satisfaction and long-term retention for enterprise clients in the SaaS space.
Enterprise SaaS
She identifies as a SaaS specialist, focused on empowering enterprises by streamlining their operations and improving efficiencies through technology solutions.
The Metaverse
Showcased a strong interest in emerging technology by presenting on the Metaverse to engineering students on National Technology Day.

Media Appearances

Mansi has no verified media appearances

Work History

11-2022
Customer Success Manager at PeopleStrong
5-2007 - 2-2011
Relationship Manager at HDFC Bank
9-2002 - 12-2003
Associate at GE Capital

Education

3-2005 - 3-2007
Postgraduate Degree from Xavier Institute of Management(XIM Bhubaneswar)
5-1999 - 5-2002
Bcom(hons) from Shri Ram College of Commerce (SRCC)

More Information

Social Presence :

Prographics :

Exp : 8 Location : Gurugram, Haryana, India Job Level : Middle Designation : Customer Success Manager at PeopleStrong
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Insights For Selling To Mansi

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mansi is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Mansi

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Mansi move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Mansi take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Mansi

Personality Compatibility


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