Manuel Christoffel

Pioneer
DISC Type : Dis

Head of Marketing & CX at Rhinory

Austin, Texas Metropolitan Area, United States

Overview

Manuel is a global leader with over 20 years of experience building and scaling high-performing brand, marketing, and customer experience (CX) teams at companies like Dell, AmEx, and woom bikes USA. He holds certifications from Wharton and Johns Hopkins. Colleagues describe him as a highly talented, motivated, and genuine marketing expert.

As a native German speaker, Manuel is passionate about customer-centric initiatives and process optimization. His interests appear to include social causes like gender equality and pop culture, as evidenced by his support for womens rights and lighthearted references to Star Wars. He values motivation and human-centric leadership.

Unique fact: Manuel served as a judge for the 2020 Customer Contact Week (CCW) Excellence Awards.

Personality Overview

Decisive But Friendly

Dynamic But Sincere

Friendly But Fast

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Topics They Care About

Customer Experience
His career is centered around optimizing the customer experience, holding roles like Head of CX and interim Chief Customer Officer. It's described as his true passion.
Lifecycle Marketing
He has designed and executed highly successful retention and lifecycle marketing campaigns, demonstrating a focus on long-term customer value.
Team Leadership
Focuses on building and scaling high-performing, customer-centric teams in both enterprise and start-up environments.

Media Appearances

Manuel has no verified media appearances

Work History

1-2021
Head of Marketing & CX at Rhinory
12-2020 - 2-2022
Member Of The Board Of Advisors at WonderDads
4-2020 - 11-2021
Head of Global Marketing / Success & CX at MegaDev GmbH
1-2019 - 3-2020
Head of Marketing & interim Chief Customer Officer at woom bikes USA
8-2015 - 12-2018
Founder & Principal Consultant at Working Strategies, LLC

Education

2018 - 2018
Online from The Wharton School
2020 - 2020
Online from The Johns Hopkins University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Austin, Texas Metropolitan Area, United States Job Level : Mid-senior Designation : Head of Marketing & CX at Rhinory
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Insights For Selling To Manuel

During A Call Or A Meeting

DO's

  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • During followups, use calls or text if needed, they should be fine
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Manuel is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Manuel

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Manuel move?

  • They are generally fast movers and can take quick decisions
  • Can Manuel take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Manuel

Personality Compatibility


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