María de los Ángeles Alicea Lopez

Examiner
DISC Type : cs

Collection Manager at Cetelem

Mexico City, Mexico

Overview

María de los Ángeles is a Collection & Recovery Manager at Cetelem with over 17 years of experience in the banking sector. She specializes in recovering overdue portfolios and managing the necessary litigation processes, leading high-performance teams and monitoring KPIs. She holds a Postgraduate Degree in Law from Universidad Tecnológica de México.

Her professional approach is defined by her perseverance, strategic vision, and proactive, results-oriented mindset.

Personality Overview

Process Oriented

Status Quo Seeker

Unexpressive

Being observant comes to them naturally.  They are thorough and always follow a systematic approach. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Portfolio Recovery
Her entire 17-year career in banking is focused on managing and recovering overdue portfolios through internal call centers and extrajudicial processes.
Judicial Litigation
Manages judicial processes for debt recovery, leveraging her postgraduate degree in Law to oversee this critical function.
Team Leadership
Focuses on the leadership of high-performance teams, including the implementation and monitoring of KPIs to drive results.

Media Appearances

María has no verified media appearances

Work History

11-2024
Collection Manager at Cetelem
8-2020 - 11-2024
Judicial & extrajudicial Supervisor at Cetelem

Education

Postgraduate Degree in Law from Universidad Tecnológica de México

More Information

Social Presence :

Prographics :

Exp : 5 Location : Mexico City, Mexico Job Level : Middle Designation : Collection Manager at Cetelem
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Insights For Selling To María de los Ángeles

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with María de los Ángeles is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from María de los Ángeles

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will María de los Ángeles move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can María de los Ángeles take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And María de los Ángeles

Personality Compatibility


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