María Elisa Acero

Sharpshooter
DISC Type : DC

Chief Experience Officer (CXO) at Virtual Latinos

Bahía Blanca, Buenos Aires Province, Argentina

Overview

María Elisa Acero is the Chief Experience Officer at Virtual Latinos, where she leads external operations, including customer success, community engagement, and learning. A Certified Customer Experience Specialist, she holds a degree in Public Relations from Universidad de Palermo. Colleagues describe her as committed, organized, and enthusiastic, with a knack for strategy and driving impactful experiences.

Originally from Colombia, María is a proud mom who began her career in journalism and events, focusing on storytelling and building meaningful connections. This foundation in communication continues to shape her human-centric approach to customer experience and team leadership. She is passionate about professional development and engages with various industry communities.

She co-authored the "CX Job Seekers Guide, " a publication for the Customer Experience Professionals Association (CXPA) to help professionals find new opportunities.

Personality Overview

Thorough Evaluator

Precise But Practical

Rigorous & Demanding

They put a lot of effort into ensuring personal success.  They do not care very much about building rapport or relationships. They respond better to strong and respectful interactions.

Topics They Care About

Customer Experience (CX)
As a Certified CX Specialist and CXO, her entire career is dedicated to optimizing the client journey and driving retention through meaningful, data-driven experiences.
Remote Team Leadership
Leads multiple external operations teams at a remote staffing agency and frequently posts about the importance of accountability and connecting with team members.
Community Building
A key part of her role involves community engagement. She recently attended the NAHREP conference to connect with Hispanic real estate professionals.

Media Appearances

Meet our team - Virtual Latinos. Featured in Virtual Latinos website

See Now

Work History

5-2023
Chief Experience Officer (CXO) at Virtual Latinos
8-2021 - 5-2023
Customer Success Director at Virtual Latinos
5-2021 - 8-2021
Customer Success Specialist - Remote at Virtual Latinos
3-2018 - 5-2021
Organización de Eventos at Universidad de Palermo
1-2014 - 9-2014
Escritor colaborador at SEMANA Educación

Education

2017 - 2020
Licenciada en Relaciones Públicas from Universidad de Palermo
2016 - 2017
Communications degree from Universidad de Palermo

More Information

Social Presence :

Prographics :

Exp : 10 Location : Bahía Blanca, Buenos Aires Province, Argentina Job Level : Leadership Designation : Chief Experience Officer (CXO) at Virtual Latinos
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Insights For Selling To María Elisa

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Refer to testimonials from well-known industry leaders

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don't try too hard to forge relationships with them
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with María Elisa is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from María Elisa

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will María Elisa move?

  • If convinced, they can reach decisions quite fast.
  • Can María Elisa take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And María Elisa

Personality Compatibility


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