Marc Dirks is a Principal Solution Engineer at Salesforce with over 20 years of experience in the SaaS and CX technology industry. He specializes in Data 360, Marketing Cloud, and Agentic AI, advising large brands on their digital engagement strategies. Colleagues describe him as a customer-centric, empathetic, and trusted advisor who leads with innovation.
Outside of his direct professional role, Marc shows a keen interest in the fundamentals of technology, holding certifications in Azure and Software Architecture for microservices. He is a supportive father who uses his professional network to help with his daughters school projects, demonstrating a commitment to family and community.
During his time at Oracle, his role as a Distinguished Solution Engineer was equivalent to a VP-level position without direct reports.
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