Marc Dirks in

Marc Dirks

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Principal Solution Engineer Salesforce Marketing Cloud at Salesforce
📍 Hellendoorn, Overijssel, Netherlands

Marc Dirks is a Principal Solution Engineer at Salesforce with over 20 years of experience in the SaaS and CX technology industry. He specializes in Data 360, Marketing Cloud, and Agentic AI, advising large brands on their digital engagement strategies. Colleagues describe him as a customer-centric, empathetic, and trusted advisor who leads with innovation.

Outside of his direct professional role, Marc shows a keen interest in the fundamentals of technology, holding certifications in Azure and Software Architecture for microservices. He is a supportive father who uses his professional network to help with his daughters school projects, demonstrating a commitment to family and community.

During his time at Oracle, his role as a Distinguished Solution Engineer was equivalent to a VP-level position without direct reports.

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Experience
15 Years
Current Role
Principal Solution Engineer Salesforce Marketing Cloud
Job Level
Mid-senior
Location
Hellendoorn, Overijssel, Netherlands
Personality Overview

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Priorities

Topics Marc cares about

CX Strategy
With over two decades in the field, he helps brands crystallize their digital engagement vision and go-to-market strategies.
Agentic AI Marketing
His current specialist area at Salesforce involves leveraging Agentic AI within the Marketing and Data Clouds to drive value for businesses.
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Career

Work history

7-2024
Principal Solution Engineer Salesforce Marketing Cloud
Salesforce
1-2023 - 7-2024
Sitecore | DXP Solution Architect - Strategic CX Advisor | Regional Lead – Europe North
Sitecore
2-2022 - 1-2023
Distinguished Solution Engineer CX Marketing
Oracle
11-2019 - 2-2022
Solution Lead for CX Marketing EMEA Centre of Excellence
Oracle
1-2017 - 1-2022
Member of CX Marketing Product Council
Oracle
In the press

Media appearances

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Education
2001 - 2003
MSc
Middlesex University
1989 - 1993
Bachelor
Inholland University of Applied Sciences
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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