Marc LeCours in

Marc LeCours

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Group Vice President, Global Customer Services at Docusign
📍 San Francisco Bay Area, United States

Marc LeCours is the Group Vice President of Global Customer Services at Docusign, leading a global team of over 450. His expertise covers professional services, customer success, and driving adoption for Intelligent Agreement Management. He holds a BA from the College of the Holy Cross and previously led Perficients Salesforce practice.

Marc appears to be an active member of the Holy Cross alumni community, with his name appearing on athletic rosters from his time as a student.

In 2016, his team at Perficient received a Salesforce Partner Innovation Award for their work in Healthcare and Life Sciences.

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Experience
29 Years
Current Role
Group Vice President, Global Customer Services
Job Level
Senior
Location
San Francisco Bay Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Marc cares about

Global Customer Services
Leads a 450+ person global team at Docusign responsible for a $2B+ book of business, covering professional services, learning, and customer success.
AI in Customer Experience
Discussed leveraging AI to proactively enhance the customer experience and balance automation with a human touch in a recent interview.
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Career

Work history

2-2024
Group Vice President, Global Customer Services
Docusign
7-2022 - 1-2024
Group Vice President, Customer Success Americas
Docusign
6-2017 - 6-2022
Vice President, Global Professional Services
Docusign
7-2014 - 5-2017
General Manager
Perficient
5-2013 - 7-2014
Director of Sales
Perficient
In the press

Media appearances

Dreamforce CRTV Interviews: Marc LeCours, DocuSign. Featured in Vimeo
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Education
1992 - 1996
BA
College of the Holy Cross
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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