Marc LeCours

Wildcard
DISC Type : ics

Group Vice President, Global Customer Services at Docusign

San Francisco Bay Area, United States

Overview

Marc LeCours is the Group Vice President of Global Customer Services at Docusign, leading a global team of over 450. His expertise covers professional services, customer success, and driving adoption for Intelligent Agreement Management. He holds a BA from the College of the Holy Cross and previously led Perficients Salesforce practice.

Marc appears to be an active member of the Holy Cross alumni community, with his name appearing on athletic rosters from his time as a student.

In 2016, his team at Perficient received a Salesforce Partner Innovation Award for their work in Healthcare and Life Sciences.

Personality Overview

Friendly But Slow

ROI Driven

Curious But Skeptical

They typically tend to be late adopters even when they seem friendly and excited about what you have to sell  They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Topics They Care About

Global Customer Services
Leads a 450+ person global team at Docusign responsible for a $2B+ book of business, covering professional services, learning, and customer success.
AI in Customer Experience
Discussed leveraging AI to proactively enhance the customer experience and balance automation with a human touch in a recent interview.
Salesforce Ecosystem
Formerly the General Manager for Perficient's national Salesforce practice, achieving Platinum Partner status and winning a Partner Innovation Award.

Media Appearances

Dreamforce CRTV Interviews: Marc LeCours, DocuSign. Featured in Vimeo

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Work History

2-2024
Group Vice President, Global Customer Services at Docusign
7-2022 - 1-2024
Group Vice President, Customer Success Americas at Docusign
6-2017 - 6-2022
Vice President, Global Professional Services at Docusign
7-2014 - 5-2017
General Manager at Perficient
5-2013 - 7-2014
Director of Sales at Perficient

Education

1992 - 1996
BA from College of the Holy Cross

More Information

Social Presence :

Prographics :

Exp : 29 Location : San Francisco Bay Area, United States Job Level : Senior Designation : Group Vice President, Global Customer Services at Docusign

Interested in

Sports

Cross Country, Track

Health & Outdoor

Cross Country, Track

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Insights For Selling To Marc

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Share testimonials from known people and give multiple examples of product value
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marc is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Marc

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Marc move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Marc take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Marc

Personality Compatibility


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